π Customer Experience Jobs
iGaming Customer Support Jobs in Malta
Customer support teams are the frontline of player experience at Malta's gaming operators. Roles include first-line support agents handling queries via live chat, email and phone, escalation specialists, VIP account managers and team leads.
Language skills are the biggest salary lever in this category. Native speakers of Finnish, Norwegian, Swedish, Japanese, Korean or German earn β¬2,000ββ¬5,000 above standard rates. VIP managers combine relationship skills with commercial awareness, managing high-value player accounts.
Salary ranges: β¬20,000ββ¬28,000 for support agents (higher with rare languages), β¬28,000ββ¬38,000 for VIP managers at entry level, and β¬38,000ββ¬58,000 for senior VIP and team lead roles.
Key skills: Fluency in English plus at least one additional language, patience, problem-solving ability and comfort working shifts. Experience with CRM and ticketing systems (Zendesk, Intercom, Salesforce) is commonly required.
Related categories: Live Casino Jobs
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Commercial & Customer Analytics - Portugal
Flutter
Full-time
On-site
St. Julian's, Malta
1 day
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Team Lead Customer Service (m/f/x)
Tipico B2B
Full-time
On-site
St. Julian's, Malta
16 days
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Customer Service Agent (Polish Speaking)
Betclic Group
Full-time
Remote friendly (Tas-Sliema, Malta)
Malta
23 days
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Customer Support Adviser
Megapixel Entertainment Limited
Full-time
Remote friendly (Il-GΕΌira, Malta)
Malta
23 days
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Customer Experience Advisor - Italian market
LeoVegas Group
Full-time
Remote friendly (Tas-Sliema, Malta)
Malta
23 days
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Customer Support Agent
The Multiple
Full-time
On-site
Taβ Xbiex, Malta
29 days
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Customer Service Analyst - English Speaking (6 months)
Gaming Innovation Group
Full-time
Remote friendly (St. Julian's, Malta)
Malta
29 days
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