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Key Account Specialist – German Speaking (m/f/x)

Tipico
Full-time
On-site
St. Julian's, Malta
Customer Support & Experience

We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.   

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for a Key Account Specialist - German Speaking (m/f/x) to join the team!

Job Description

Your daily pitch 

Do you have a knack for building strong relationships and creating exceptional customer experiences? Are you the type of person who loves spotting opportunities, connecting 1:1, and making every interaction truly matter? If so, our Key Account Specialist - German Speaking (m/f/x) role might be your perfect match! 

You’ll play a key role in customer retention and engagement—proactively reaching out, identifying new touchpoints, and ensuring our key customers feel supported and understood across every channel. With sharp sales instincts and a strong grasp of customer needs, you’ll help our players enjoy a safe and seamless experience. 

Your playing field 

  • You maximise the customer experience and lifetime value of your customer portfolio. 
  • You deliver proactive 1:1 treatment, including personalised offers via phone, email, and other channels to maintain long-term relationships. 
  • You ensure a safe environment by following best-in-class KYC, AML, and RG practices while ensuring customers play within their limits.  
  • You monitor, track, and analyse the financial effectiveness of campaigns through regular reporting.  
  • You work closely with other teams to create the best possible customer experience.  
  • You provide highquality, proactive service across the customer’s preferred channels (phone, email, chat…).  
  • You understand customer needs, translate them into business actions, and identify new sales opportunities. 

Qualifications

Which skills should you bring to the pitch: 

  • Qualifications. Bachelors degree in Business Administration, Economics, sports related subjects or equivalent.
  • Experience. You bring an igaming industry and/or sales experience.  
  • Analytical & Problem‑Solving. Advanced analytical abilities with strong problem‑solving skills. 
  • Negotiation & Influence. Strong negotiation skills and the ability to influence stakeholders and customers effectively. 
  • Communication. Strong written and verbal communication skills. 
  • Presentation Skills. Excellent presentation skills with the ability to deliver information clearly and confidently. 
  • Sales Skills. Solid sales capabilities, both in writing and in person. 
  • Data‑Driven Mindset. Highly data‑driven with a strong understanding of numerical insights. 
  • Excel Proficiency. Advanced Excel knowledge. 
  • Language.  English is the official language in our Malta office; therefore fluent English language skills are essential. As the #1 sportsbetting provider in Germany, German language skills are also critical to communicate with stakeholders.

 

Additional Information

This is how we score with you:  

  • Established International Group.  We have a solid foundation on which to grow. 
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.  
  • Relocation Support.  To make your move to Malta as smooth as possible. 
  • Competitive Package.  We care for our employees, offering a competitive salary, Private health and dental insurance and subsidized parking.  
  • On-site childcare.  Worried about where to leave your 3+ year-old kids? We’ve got a game plan.  
  • Gym Allowance.  Because we love Sports!  
  • Modern offices.  Our very own Tipico tower provides an open-plan space with the latest technology.  
  • Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.  
  • Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.  

 

Think a career at Tipico’s right for you? Apply now and join our winning team!  

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels  

We look forward to your application!