VIP Key Account Manager (German Speaking)

With over 10 years of experience supporting the fast-moving world of iGaming, Reliato delivers expert marketing and operational support, helping our partners grow, innovate, and succeed. We’re an agile, solutions-driven team with a strong problem-solving mindset.

Job Overview

We are seeking a highly personable and commercially minded VIP Account Executive/ Key Account Manager to oversee and develop relationships with high-value players within the Casino & Sportsbook portfolio. This role focuses on delivering a premium, personalized player experience while driving retention, loyalty, and long-term player value.

Job Description

• Manage a portfolio of VIP users with the objective of retaining and increasing user values;
• Establish a 1-1 relationship with users, Creating tailor made offers for personalised service;
• Monitor and Analyse KPIs - identifying patterns and trends of the users;
• Budget Management - Ensure the relevant KPIs are acceptable with valid reasons;
• Evaluate market trends on existing offers ensuring we stay ahead of the game - leveraging experiences and bonuses to retain and grow your portfolio;
• Manage users’ expectations and daily queries referring to our Products - Games, Payments, Offers, Rewards etc;
• Monitor and contact potential customers to expand the VIP segment;
• Profiling of VIP users;
• Coordinate with CRM team to ensure there are regular communications established that may include relevant offers;
• Act as a point of escalation for VIP Executive and Loyalty Agent team members.
• Input on the VIP Campaign plan with suggestions.
• Generate reports as requested.
• Support with VIP team projects and help drive team initiatives..

Requirements

Language: Fluent in the German language (written & spoken)

Education: A Level standard of education or similar

Work Experience: 2+ years in iGaming

Skills: Strong communication skills including:  negotiating, mitigating and critical reasoning; Analytical sills including: ability to interpret data and prioritize action items.

What we offer

Comprehensive Health Insurance —  so you’re fully looked after.
Hybrid Working Model — flexibility to work from home and in the office.
Work From Anywhere — enjoy the freedom to work overseas for part of the year.
Gym Allowance — because your wellbeing matters. 
Fresh Fruit Mondays — start the week healthy and energised.
Regular Team Events — fun socials, celebrations, and unforgettable moments.
Work Anniversary Cake — because milestones deserve to be celebrated.