VIP Manager (German Speaking)

We are looking for an experienced German-speaking VIP Manager to build strong relationships with our most valuable players while supporting the performance and development of our VIP team.

You'll combine hands-on VIP relationship management with commercial thinking, helping drive player retention, improve VIP processes, and support VIP Executives in delivering an outstanding customer experience.

What You'll Do

• Manage relationships with high-value VIP players
• Drive player retention, loyalty, and reactivation
• Handle complex and sensitive customer cases
• Support VIP Executives with portfolio management and best practices
• Monitor VIP performance and identify growth opportunities
• Improve VIP processes and workflows
• Collaborate with CRM, Customer Support, Payments, Risk, Compliance, and Product teams
• Ensure compliance with Responsible Gaming and AML requirements

What We're Looking For

• Experience managing VIP or high-value customer portfolios within iGaming
• Strong understanding of VIP retention and player lifecycle management
• Experience handling escalations and complex customer cases
• Commercial mindset with a data-driven approach
• Excellent communication and relationship-building skills
• Fluent German and professional working proficiency in English

What We Offer

• Competitive salary
• Hybrid working model from our Limassol, Cyprus office
• Flexible working hours
• Health insurance
• Extra annual leave
• The opportunity to grow within a fast-paced international iGaming company