Live Casino Trainer

Company Summary

Eeze is a Malta-based, technology-driven company that has been developing world-leading online gaming platforms and solutions since 1999. Underpinned by a history that directly interconnects with the rise of online gambling, the company has been a key pioneer within the international market. Over the years, Eeze has amassed a world-class team of gambling specialists who remain at the frontiers of innovation within this ever-evolving industry. With a focus on being an international B2B Live Casino provider with our Eeze brand, we have over 500 talented team members based in various locations across Europe, with our headquarters and studio in Malta - Europe's leading iGaming hub.

Job Purpose

The Trainer is responsible for the delivery of training sessions related to game rules, incident handling, settlement procedures, and the signalling system.

The role ensures that training is delivered clearly, consistently, and in line with defined standards, supporting teams to operate accurately in live environments.

The Trainer focuses on practical knowledge transfer and reinforcement, ensuring that trainees understand and apply procedures correctly.

Key Responsibilities

Training Delivery

Deliver training sessions covering:

• Game rules and procedures
• Incident handling and escalation
• Settlement processes
• Use of the signalling system

Ensure training:

• It is clear, structured, and easy to understand.
• Reflects approved SOPs.
• Includes practical examples and scenarios.

Incident & Settlement Support

Reinforce understanding of:

• Identifying incidents.
• Correct escalation processes.
• Supporting accurate settlements.
• Assist trainees in applying procedures correctly during training sessions.

Signalling System

Support training on:

• Signalling workflows.
• Communication during incidents.
• Correct use of tools and processes.

Learner Support

• Provide guidance and support to trainees during and after sessions.
• Address questions and clarify procedures.
• Ensure trainees are confident in applying what they have learned.

Training Quality

• Deliver training in line with guidance from the Training Team Lead.
• Maintain consistency across sessions.
• Provide feedback on trainee understanding and areas of improvement.

Training Materials

• Use and follow approved training materials.
• Support updates to materials where required.

Cross-Functional Awareness

Maintain basic awareness of:

• Engagement expectations (led by Performance Lead).
• Presentation standards.
• Reinforce alignment without leading these areas.

Success Metrics (KPIs)

• Trainee understanding and knowledge retention.
• Accuracy in rule application.
• Reduction in training-related errors.
• Consistency in training delivery.
• Feedback from trainees and Training Team Lead.

Required Skills & Experience

Essential

Strong knowledge of:

• Game rules.
• Incident handling.
• Settlement procedures.
• Good communication and presentation skills.
• Ability to explain processes clearly.

Desirable

• Experience in training or coaching.
• Experience in live operational environments.
• Familiarity with signalling systems.

Key Competencies

• Clear communication.
• Attention to detail.
• Patience and supportiveness.
• Structured approach to training.
• Team collaboration.

What's in It for You?

• Experience a dynamic and team-oriented work environment
• Opportunities for personal growth and learning
• An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome
• 24 days paid holiday per year, in addition to local public holidays
• Birthday Leave, a paid day off in the month of your birthday
• Competitive Salary
• Risk Benefits such as Private Medical Insurance and Life Assurance (2x annual salary)
• Annual Wellness Allowance
• Team Building Opportunities
• Monthly Lunch Allowance
• Parking (limited)
• Local discounts and more…

Our team is committed to keeping remuneration and benefits under constant review to make sure what we offer stays relevant.