ICT Lead

Were looking for an ICT Lead to own day-to-day IT operations across a hybrid workforce in a high-availability iGaming environment. You'll ensure secure, reliable infrastructure, lead support operations, and continuously improve IT service delivery.

Key Responsibilities

• Own ICT operations: endpoint management, identity/access, networks, collaboration tools, and IT support.
• Lead IT service delivery (ticketing, SLAs, escalation, root-cause analysis, vendor coordination).
• Drive security best practices across IT operations (device compliance, patching, MFA, least privilege).
• Manage onboarding/offboarding, hardware lifecycle, and IT asset management.
• Partner with Security/Compliance to maintain controls aligned with regulated operations.
• Plan improvements: standardisation, automation, documentation, and resilience.

Requirements (Must-Have)

• Proven ICT/IT operations leadership experience within iGaming (mandatory).
• Strong Microsoft ecosystem knowledge (M365, Azure AD/Entra, Intune/Endpoint Manager).
• Experience with networks (LAN/WAN/VPN/Wi-Fi), endpoint security, and identity/access controls.
• Vendor management and support process ownership (ITIL-aligned is a plus).
• Comfortable supporting a 24/7 operational mindset (on-call/escalation when needed).

Nice to Have

• Security tooling experience (EDR, SIEM coordination, DLP, conditional access).
• Scripting/automation (PowerShell), zero-trust initiatives, ISO/SOC exposure.

What We Offer

• Hybrid setup in Malta
• Ownership of IT ops in a fast-paced, regulated environment
• Opportunity to modernise and scale ICT capability

Required Skills

Access Support Escalation Operations Asset Management Collaboration Service Delivery Analysis Powershell Compliance Ownership Azure Onboarding Vendor Management Infrastructure Automation Security Documentation Leadership Management