Service Desk Analyst

LeoVegas is where the lions play...and work! A fun, agile and fast-paced environment connecting 1000+ employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We're culture focused, so if you're an innovator, initiator and a team player, give us a roar and join the LeoVegas pride — WINNER of the iGaming Idol 2022 Employer of the Year Award!

LeoVegas' scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed — "to make it happen". LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.

Due to our continued growth, we're now looking for a Service Desk Analyst to join our high-performing team!

You will be responsible for:

• Provisioning, maintaining, reviewing and removing access/privileges for users
• Ensuring that requests are in line with SLAs and updated efficiently and effectively
• Working with other departments, providing necessary support for user access incidents/issues
• Identifying and delivering improvements to the knowledge base, support processes and tools
• Maintaining the IT Asset register
• Learning about our systems in order to provide support to our users
• Logging customer support issues raised via our ticketing system
• Carrying out basic investigation, information gathering and troubleshooting
• Keeping users updated on the status of their support issues
• Escalating issues to the relevant teams
• Performing other duties as assigned

Our successful candidate will have:

• Familiarity with Linux systems
• Familiarity with MySQL
• Familiarity with virtual and cloud environments
• Familiarity with IAM systems
• Strong troubleshooting skills
• Attention to detail and ability to follow processes and procedures
• Good command of written and spoken English
• A willingness to continuously improve skills and adapt in a fast-moving environment

Who we are

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the iGaming industry. We're a team of over 2,000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.

Benefits

• Hybrid working — 3 days per week at the office, with flexibility for 2 days at home
• 4 weeks of Workation (T&Cs apply)
• Well-being allowance to support your active lifestyle
• Private health insurance
• Discounts across a range of retailers, gyms, bars and restaurants
• Employee assistance program for help and guidance during challenging moments

Join us!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don't wait for things to happen — we pounce and make it happen!

Would you be a good fit for the Leo Pride? Give us a roar!