Operator Engagement Manager

At NEXT.io we are a global media and conference powerhouse in the iGaming sector. With a vision to become the most influential brand in iGaming, we deliver trusted news, insightful content, market-leading events, and unparalleled networking opportunities.

Role Overview

The Operator Engagement Manager will support the Head of Operator Engagement in building and maintaining relationships with operator partners across NEXT.io’s portfolio.

This is a development-focused role, ideal for someone looking to grow within the iGaming and events industry. You will assist in managing operator relationships, coordinating communications, and ensuring strong engagement across events, content, and commercial opportunities.

You will work closely with internal teams (sales, content, marketing) while gaining hands-on experience in account management, partnership development, and industry networking.

Key Responsibilities

• Support the management of operator accounts, ensuring consistent communication and engagement
• Assist in maintaining and updating the operator database and CRM systems
• Coordinate outreach to operators for event participation, networking opportunities, and content involvement
• Help track operator attendance, engagement levels, and follow-up actions pre- and post-event
• Support the introduction of operators to relevant partners, including suppliers and sponsors
• Assist in identifying new operator contacts and maintaining a pipeline of potential relationships
• Work with the sales team to support lead generation and conversion opportunities
• Provide administrative and logistical support for meetings, networking initiatives, and events
• Help monitor performance metrics, including engagement, attendance, and conversion rates
• Support reporting on relationship activity and KPIs on a monthly basis
• Assist with resolving basic partner queries and escalating where necessary

Skills & Experience

• 1–2 years’ experience in account management, customer service, events, or a related field
• Interest in the betting/iGaming industry (experience is a bonus but not essential)
• Strong communication and interpersonal skills
• Highly organised with strong attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Comfortable working with CRM systems and data tracking
• Proficiency in Google Workspace and/or Microsoft Office
• Proactive mindset with a willingness to learn and develop