Live Events Tech Operations Manager

The Live Events Tech Operations Manager will be responsible for leading and managing all IT and technology-related aspects of live events. This includes ensuring the smooth planning, setup, running, and troubleshooting of laptops, display screens, POS equipment, networks, and tournament software system across global events.  
 
Reporting to the Live Events Logistics Manager, this role will ensure all technical systems are reliable, efficient, and secure, while providing expert guidance to internal teams and suppliers. The Tech Operations Manager will play a critical role in maintaining operational excellence, supporting event delivery, and ensuring technology aligns with business and compliance requirements.

This role involves a significant amount of travel and long, demanding days at events. The ideal candidate will be resilient, adaptable, and able to remain calm and effective under pressure in fast-paced, dynamic environments. 

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both, while recognising that quality time together is essential for keeping us mission-aligned. 

Our office is in the heart of Saint Julian's business hub, housed on the 2nd floor of the eco-friendly Spinola Park building. Enjoy beach views from green terraces, relax in our games room with a pool table and ping pong, and savour complimentary snacks, drinks, and fruits. 

What you’ll do: 

IT Systems & Infrastructure 

• Oversee the deployment, maintenance, and troubleshooting of laptops, servers, and event-specific hardware. 

• Ensure reliable and secure network infrastructure at all live events, including Wi-Fi, LAN, and VPN solutions. 

• Manage the operation, updates, and performance of the PSLive system during events. 

• Ensure that all IT equipment is respecting all Group’s IT policies, by liaising with all relevant departments (Infosec…). 

Technology Planning & Administration 

• Plan and coordinate technical requirements for all live events in collaboration with Event Managers and Logistics Manager. 

• Maintain an inventory of IT equipment, ensuring timely procurement, maintenance, and upgrades. 

• Establish best practices for the setup and dismantling of IT systems at event venues. 

Supplier & Partner Management 

• Manage relationships with IT service providers, equipment suppliers, and technical contractors. 

• Negotiate contracts to ensure best value, service quality, and long-term reliability of technical partners. 

• Oversee supplier performance, ensuring compliance with contractual obligations and service standards. 

Compliance & Security 

• Ensure all IT systems comply with regulatory, audit, and data protection standards. 

• Implement and monitor cybersecurity protocols to protect sensitive event and customer data. 

• Ensure adherence to the Group’s Event Management and IT security policies. 

Stakeholder Engagement & Support 

• Act as the key point of contact for Event Managers and internal stakeholders on all technology matters. 

• Provide on-site support during live events, ensuring immediate resolution of technical issues. 

• Deliver training and guidance to event staff on IT systems and processes. 

Innovation & Process Improvement 

• Continuously review and improve IT processes to increase efficiency and reliability of live event technology. 

• Explore and implement new tools, systems, and technologies to enhance customer experience and operational excellence. 

• Drive standardisation and scalability of technical solutions across global events. 

What you’ll bring: 

• Proven experience managing IT systems, networks, and infrastructure in live events or large-scale operations environments. 

• Strong knowledge of hardware (laptops, servers) and network solutions (LAN, Wi-Fi, VPN). 

• Experience managing complex software systems, ideally event management or registration platforms (PSLive preferred). 

• Strong problem-solving skills and the ability to stay calm under pressure in live environments. 

• Supplier/vendor management experience, including contract negotiation and oversight. 

• Excellent communication and organisational skills. 

• Willingness to travel extensively and work flexible hours, including evenings and weekends. 

• Experience in the poker or gaming industry is advantageous. 

• Familiarity with PokerStars internal processes and systems is a bonus. 

• Knowledge of Oracle Financials, Confluence, Jira, or similar tools would be beneficial. 

• Additional languages (spoken and written) are desirable. 

Why choose us: 

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development. 

• Discretionary annual performance bonus  

• 30 days paid leave  

• Health and dental insurance for you, your partner and your children (if you all live at the same address)  

• Personal life assurance and partial & permanent disability insurance  

• The option to join our company pension scheme  

• A personal interest allowance to let you learn something new or pursue a hobby  

• External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career  

• Looking to extend your family? You will receive a cash gift of 1,000 EUR for your new addition whilst working for us  

• 26 weeks primary carer leave at 100% pay & 4 weeks secondary carer leave pay at 100% pay  

• Access to an on-site gym.  

Equal opportunities: 

At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences. 

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at talent@flutterint.com. Your journey with us is focused on ensuring you have what you need to be your best self. 

Learn more about the work we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/