Junior Customer Support Agent - German Speaking

With over 10 years of experience supporting the fast-moving world of iGaming, Reliato delivers expert marketing and operational support, helping our partners grow, innovate, and succeed. We’re an agile, solutions-driven team with a strong problem-solving mindset.

Job Overview

We are seeking a customer-focused individual to support our customers by handling queries and working with other teams to resolve issues efficiently.  The role requires effective workload management and ability to escalate technical/payment issues when needed.

Key Responsibilities 

• Helping internal and external customers, 
• Contacting other departments when there is an issue to be solved,
• Keeping customer request queues as low as possible,
• Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
• Handling customer request queues assigned accordingly to workload,
• Having a high knowledge of products offered by the company,
• Attending team meetings and activities,
• Escalating Technical Issues
• Adhering to the Emergency Procedure;

Requirements 

• Graduation of high school or post-secondary school      
• Work experience preferably at least one year
• Skills - strong communication skills; knowledge of Internet related software
• Fluency in German both written and spoken
• Ability to work on shift basis, rotating around 7 days per week.
  

What we offer

• Comprehensive Health Insurance —  so you’re fully looked after.
• Hybrid Working Model — flexibility to work from home and in the office.
• Work From Anywhere — enjoy the freedom to work overseas for part of the year.
• Gym Allowance — because your wellbeing matters. 
• Fresh Fruit Mondays — start the week healthy and energised.
• Regular Team Events — fun socials, celebrations, and unforgettable moments.
• Work Anniversary Cake — because milestones deserve to be celebrated.

This position is based on shift bases 7 days, 40hrs per week.