VIP Account Manager (English Speaking)

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role:

We are looking for a VIP Account Manager (English speaking) to join our growing team and take full ownership of a portfolio of high value accounts. This role is heavily revenue driven, focused on maximising player lifetime value through strategic account management, upselling, retention and reactivation initiatives.

Key Responsibilities:

• Own the performance of a portfolio of high value accounts, with clear revenue, retention and growth targets.
• Drive net revenue growth through proactive upselling, cross-selling and reactivation strategies.
• Build strong, long-term relationships with VIP players, positioning yourself as the primary and trusted point of contact.
• Monitor account activity and KPIs daily to identify immediate sales opportunities and revenue risks.
• Deliver a proactive, high-touch sales approach via phone, email and messaging platforms.
• Analyse performance data to identify trends, optimise account strategies and maximise lifetime value.
• Plan, negotiate and execute tailored offers, incentives, and bonuses aligned with revenue goals.
• Provide actionable insights and feedback to senior stakeholders to support revenue optimisation and VIP strategy development.

 Requirements:

• 1+ years of experience in VIP Management, or similar commercial role, ideally within iGaming or a high value digital environment.
• Proven ability to consistently hit or exceed revenue and retention targets.
• Strong sales mindset with excellent negotiation, persuasion and closing skills.
• Deep understanding of customer behaviour, monetisation strategies and lifecycle value.
• Highly analytical and data driven, comfortable working with KPIs, dashboards and performance metrics.
• Excellent communication and relationship building skills.
• Ability to work autonomously, manage complex portfolios, and prioritise revenue impact.
• Fluent in English (spoken and written).

What we offer:

• Attractive remuneration package
• Health insurance cover from the first day of work
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog-friendly workplace
• Exciting Company Events
• Monthly Beer Fridays
• Eur1,000 Refer a friend bonus
• Relocation package (if required)

You should not apply if...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.