Technical Account Manager

We are seeking an experienced Technical Account Manager to play a key role in delivering technical excellence across our B2B iGaming platform clients. This role sits within the Account Management function and reports to the Business Account Manager. The Technical Account Manager is responsible for the technical health, integration integrity, and platform performance of assigned client accounts. In this role, you will act as the primary technical counterpart to client product, IT, and integration teams. You will own technical onboarding, configuration oversight, integration quality, incident coordination, and platform optimization across non-payments technical domains (while working closely with the Payments Account Manager on payment-related integrations).

You will partner closely with:
• The Business Account Manager (commercial relationship owner)
• The Payments Account Manager (payments performance & PSP optimisation owner)

Your focus is ensuring the platform works exactly as designed: reliably, efficiently, and in line with client requirements. This is a client-facing role requiring responsiveness and structured communication in a fast-paced iGaming environment. This is a full-time position based in Malta. For candidates abroad relocation support is provided.

Key Responsibilities:

• Acting as the primary technical point of contact for assigned B2B platform clients.
• Leading technical onboarding, including:
• API integrations
• Platform configuration
• Feature enablement
• Go-live coordination
• Ensuring integration quality, system stability, and technical alignment with client requirements.
• Creating and maintaining technical client-facing product documentation on the documentation platform.
• Investigating technical incidents and coordinating structured resolution with engineering.
• Providing root cause analysis and preventative recommendations following incidents.
• Supporting client product and tech teams with best practice guidance.
• Partnering with the Payments Account Manager on payment-related integration touchpoints.
• Supporting the Business Account Manager with technical insights for QBRs and strategic discussions.
• Maintaining clear documentation of integration setups, configurations, and known constraints.
• Identifying recurring friction points and recommending product or process improvements internally.

Requirements:

• 2–3 years’ experience in a Technical Account Manager, Integration Specialist, Solutions Engineer, or similar client-facing technical role within iGaming, SaaS, or payments.
• Strong understanding of APIs, webhooks, system integrations, and platform configurations.
• Experience managing client integrations end-to-end (scoping, testing, go-live, post-launch optimization).
• Ability to analyze logs, technical documentation, and system behavior to diagnose issues.
• Experience working closely with engineering, product, DevOps, and compliance teams.
• Strong communication skills with the ability to translate technical complexity into structured client updates.
• Ability to manage multiple client environments and priorities simultaneously.
• Proactive ownership mindset and strong attention to detail.
• High proficiency in written and spoken English.

You receive:

• Health insurance cover from the first day of work
• Wellness benefit
• Optician/Spectacle and Blue Lens Benefit
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Dog-friendly workplace
• Exciting Company Events
• Monthly Beer Fridays
• Refer a friend bonus
• Relocation package (if required)
• One day birthday holiday