Success Specialist (German Speaking)

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role

We’re looking for an enthusiastic and result-driven Success Specialist (German speaking) to join our Sales and Success team, focusing on the German market and DACH region. This role is designed for native German speakers who thrive in a sales based environment, engaging with players, solving problems, and boosting deposits. You’ll be at the forefront of our operations mainly making outbound sales calls to reactivate players, ensuring that players from DACH region receive top-tier service, guidance, and offers that convert.

Key Responsibilities:

• Engage in outbound calls (calls, SMS, WhatsApp, email), focusing on DACH.
• Support first-time depositors and focus on reactivations.
• Identify and resolve failed deposit issues, offering assistance and payment solutions tailored to the player's region.
• Promote relevant bonuses and offers, guiding players through their journeys from registration to loyalty.
• Keep accurate records in CRM tools, maintaining a structured workflow and communication log.
• Collaborate with other departments such as Payments, CRM, and Compliance to enhance player satisfaction.
• Stay compliant with responsible gaming guidelines, while being proactive in upselling and re-engaging.
• Participate in feedback loops and share player insights to help improve services and campaigns.

Requirements:

• Native-level German (mandatory), with some understanding of the iGaming industry.
• Prior experience in sales, player reactivation, or iGaming support roles preferred.
• Strong communication and sales skills – you’re comfortable closing offers.
• Flexible to work some hours during the odd Saturday to benefit from peak conversion/playing times.
• Self-motivated, reliable, and driven by performance and targets.
• Experience with Voiso, Zendesk, and CRM systems is a bonus.

What we Offer:

• Attractive remuneration package.
• Monthly bonus based on performance and deposit conversion.
• Health insurance cover from the first day of work
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog-friendly workplace
• Exciting Company Events
• Monthly Beer Fridays
• Eur1,000 Refer a friend bonus
• Relocation package (if required)
• One day birthday holiday

You should not apply if ...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.