Senior Technical Support Specialist

Embark on an exciting journey with NetRefer, a twenty-year-strong, award-winning affiliate marketing platform specialising in the iGaming industry. We embrace every individual’s career path as part of our collective growth. You will join a team where every voice is heard, every contribution valued, and every milestone celebrated. Our team drives our success in the ever-evolving digital landscape. Join us and be at the forefront of shaping the future of affiliate marketing.

We are seeking an experienced Senior Technical Support Specialist with strong debugging skills and the ability to analyse, identify, and resolve complex software issues. The ideal candidate is comfortable working under pressure, can operate both independently and as part of a team, and is committed to delivering high-quality support to internal and external stakeholders.
This role requires a solid background in .NET, C#, SQL, ASP.NET WebForms, MVC, API integrations, and event-driven architectures. The candidate will also participate in an on-call rotation and may be required to work overtime when necessary.

Key Responsibilities: 

•    Diagnose, troubleshoot, and resolve software defects across multiple application layers (.NET backend, UI, database).
•    Provide temporary workarounds and long-term solutions to technical issues.
•    Investigate and analyse logs, application behaviour, and performance metrics to identify root causes.
•    Collaborate with development teams to escalate, reproduce, and track complex bugs.
•    Support APIs, backend services, web applications, and scheduled/real-time processes.
•    Document resolutions, known issues, and troubleshooting steps.
•    Participate in on-call support rotation and handle urgent incidents outside normal hours.
•    Work effectively under pressure while maintaining attention to detail and service quality.
•    Communicate clearly with technical and non-technical stakeholders.

Key Requirements:
•    Strong hands-on experience with .NET Framework / .NET Core, C#, and ASP.NET (WebForms and MVC).
•    Solid SQL knowledge, including writing/debugging complex queries, stored procedures, and performance tuning.
•    Experience troubleshooting APIs (REST / SOAP), message flows, and integrations.
•    Understanding event-driven systems (Event Hubs, Service Bus, or similar).
•    Ability to debug production systems and analyse logs using tools like Application Insights, ELK, or Splunk.
•    Capable of handling high-pressure situations and tight deadlines.
•    Strong problem-solving mindset with the ability to work autonomously or within a team.

What We Offer:

•    Competitive Salary
•    Career Progression
•    Personal Development
•    Private Health Insurance
•    Wellbeing Allowance
•    Team Building Events
•    Free Lunch Thursdays
•    Casual Business Environment
•    Vending Machine Allowance
•    Discount and Award Programs

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as put forward and agreed upon to meet the ongoing needs of the organisation.

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