Safer Gambling Analyst

Smarkets: Predicting the Future of Betting

Smarkets runs one of the world’s most sophisticated prediction markets, handling over £29 billion in volume since 2010 and engaging 200,000+ traders globally. We’re a technology company that happens to revolutionise betting - from sports to political markets, to delivering the sharpest prices and the fairest odds.

Our stack is designed for scale, reliability, and speed: Linux, Kafka, Postgres, Kubernetes, with Python 3, C++17, and React powering our platform. We build infrastructure that institutions trust while keeping trading accessible to everyone. Our edge? We’ve thrived through every market cycle, competitor, and industry revolution.

At the heart of our success are our people. We create a high-performance environment where exceptional talent can thrive, blending deep business experience with a commercial mindset to drive strategic growth.

If you’re ready to help shape the future of prediction markets with cutting-edge technology and a customer-first philosophy, Smarkets is where you belong.

The Team

You’ll be joining a small but dedicated Safer Gambling team that sits at the heart of our commitment to player protection. You’ll work in close partnership with Customer Operations, Compliance, Data, and Product teams to proactively identify, manage, and mitigate gambling-related harm. We believe in continuous learning, collaboration, and evolving our tools and processes. At every level, the team operates with transparency, empathy, integrity, and a relentless focus on improving outcomes for both players and the business.

About the Role:

In this role, you will help us maintain the highest standard of player care by monitoring, assessing, and responding to customer accounts flagged for potential risk. Your typical responsibilities will include:

• Reviewing account activity and risk scores to detect signs of potential problem gambling
• Initiating contact (via email or chat) with customers who may be vulnerable or exhibiting harmful patterns
• Conducting affordability checks and supporting the application of limits, self-exclusion, or account restrictions
• Escalating complex cases to senior analysts or compliance leads with clear recommendations
• Maintaining precise case documentation and ensuring compliance with regulatory standards
• Contributing to process improvements, training materials, and the broader safer gambling strategy
  

You’ll also have the opportunity to grow your domain expertise while getting exposure to compliance and operations functions.

About You:

You have previous iGaming experience, preferably within safer gambling, player protection or compliance, are passionate about helping people and curious about behaviour and regulation.

You bring:

• Strong written and verbal communication skills (English required; additional languages a plus)
• Excellent attention to detail, with the ability to see patterns and anomalies in data
• Empathy, tact, and confidence in difficult or sensitive conversations
• Analytical thinking: you can assess partial information and make reasoned decisions
• Ability to thrive in a fast-paced, evolving environment
• A proactive mindset and eagerness to learn

Bonus attributes:

• Experience with risk scoring or behavioural analytics
• Familiarity with regulatory requirements in iGaming, especially UK, SGA and MGA licences

Our Values

Our values are at the heart of everything we do - guiding how we work, collaborate, and innovate. They reflect what we expect of ourselves and each other to deliver the best results, while fostering a positive, high-performing environment:

• Push to Win: We set ambitious goals and relentlessly pursue them, always striving for excellence.
• Make Others Better: We lift each other up, share knowledge, and celebrate team success over individual achievement.
• Give a Shit: We care deeply about our work, our users, and the impact we make.
• Be a Pro: We take ownership, act with integrity, and consistently deliver to a high standard.
• Bring the Energy: We bring positivity, curiosity, and enthusiasm to everything we do, inspiring those around us.

Culture Fit: These values define how we succeed as a team. If this isn’t you, this may not be the right place. We hire people who thrive in a fast-paced, collaborative, and ambitious environment.

Perks & Benefits

We offer a competitive salary and benefits package, alongside a dynamic, collaborative environment where your work truly makes an impact and your voice is heard. Our team is diverse, driven, and ambitious - united by a strong work ethic and a hunger to innovate and win.

Our benefits are designed around Health, Wealth, and Development, supporting you both professionally and personally.

What happens next​

We aim to keep the hiring process simple and transparent, it’s as much about you getting to know us as it is about us getting to know you!

• CV application review - We will review it as quickly as possible
• Hiring Manager Interview - A talk with the hiring manager that includes a live task
• Peer Interview - A talk with a member of the Safer Gambling or Compliance team
• Recruitment chat - Quick chat with our recruitment team about your experience and the role
• Final Interview - A talk with a member of the leadership team
  

We will not be providing Visa sponsorship for this role