Responsible Gaming Specialist

With over 10 years of experience supporting the fast-moving world of iGaming, Reliato delivers expert marketing and operational support, helping our partners grow, innovate, and succeed. We’re an agile, solutions-driven team with a strong problem-solving mindset.

Job Overview

We are seeking a proactive and detail-oriented Responsible Gaming Specialist to join our Compliance team. In this role, you will play a key part in safeguarding players and supporting the ongoing implementation of our Responsible Gaming framework. This is an excellent opportunity to further develop your career in compliance within a dynamic, fast-paced company.

Key Responsibilities:

1. Responsible Gaming Operations:

• Support the implementation of the Responsible Gaming framework in line with regulatory requirements and company policies.
• Assist in the maintenance of Responsible Gaming policies, processes, and procedures.
• Promote responsible gaming awareness and best practices across operational teams

2. Player Monitoring and Case Management:

• Conduct daily customer account reviews and ongoing monitoring to identify Responsible Gaming concerns.
• Manage cases in accordance with Responsible Gaming policies and protocols.

3. Training and Awareness Support:

• Assist in the preparation and delivery of internal Responsible Gaming training and awareness.
• Provide operations with Responsible Gaming guidance and any necessary resources.

4. Industry Research and Compliance Support:

• Stay informed on Responsible Gaming trends, regulatory updates, and industry best practices.
• Contribute to internal reporting and provide data to support continuous improvement.

5. Stakeholder Collaboration:

• Collaborate with key internal stakeholders to ensure the effective application of Responsible Gaming measures.

6. Reporting and Documentation:

• Maintain accurate and up-to-date records of Responsible Gaming cases.
• Provide internal reports and analysis for management as required.

Qualifications

• Previous experience in a Responsible Gaming, Compliance, or Customer Risk role within the iGaming sector is essential.
• Strong administrative and organisational skills.
• Industry relevant certifications are advantageous.

Skills & Competencies

• Excellent attention to detail and ability to work within structured frameworks.
• Work Experience: 2+ years experience in iGaming.
• Level of Education: A level or EQF Level 4 of similar.
• Understanding of Responsible Gaming principles and regulatory requirements would be beneficial.
• Strong written and verbal communication skills.
• Proactive, positive, and collaborative mindset.
• Comfortable working both independently and as part of a team in a regulated, fast-paced environment.

What we offer

• Comprehensive Health Insurance — including dental cover, so you’re fully looked after.
• Hybrid Working Model — flexibility to work from home and in the office.
• Work From Anywhere — enjoy the freedom to work overseas for part of the year
• Gym Allowance — because your wellbeing matters.
• Fresh Fruit Mondays — start the week healthy and energised
• Regular Team Events — fun socials, celebrations, and unforgettable moments
• Work Anniversary Cake — because milestones deserve to be celebrated