COO

Were hiring a hands-on Chief Operating Officer to open and scale our operations in Malta for a fast-moving B2B platform in the iGaming space. This is a build-and-lead role: youll set up the operating engine, hire and align the right teams, and ensure day-to-day execution runs smoothly while the business scales internationally.

Youre not coming in to manage what exists — youre coming in to build the Malta hub and make it perform.

What Youll Own

1) Malta Operational Build-Out

• Establish the Malta operational footprint (workplace set-up, local vendors, core processes, governance).
  
• Create the operational framework: SOPs, approvals, reporting lines, escalation paths, and decision cadence.
  
• Implement performance rhythm across functions (KPIs/OKRs, weekly ops reviews, quarterly planning).
  

2) End-to-End Operational Leadership (Hands-On)

• Oversee daily operations across key areas such as Customer Success, Integrations/Delivery, Partner Support, Compliance Ops, Finance Ops, HR Ops, and Vendor Management.
  
• Ensure the platform and services are delivered to partners with strong SLAs, incident response, and operational continuity.
  
• Drive operational excellence: reduce friction, improve cycle times, strengthen quality and accountability.
  

3) Regulatory, Risk & Governance (Malta + EU Mindset)

• Own operational readiness for audits, policies, controls, and third-party oversight.
  
• Work closely with internal/external compliance stakeholders to ensure regulated-market requirements are translated into practical operations (including GDPR and security-by-design).
  
• Maintain strong governance with partners, suppliers, and key stakeholders (banks/CSPs/providers where applicable).
  

4) Scale, People & Culture

• Build and lead high-performing teams in Malta (hiring plan, structure, role clarity, capability building).
  
• Establish leadership standards: execution discipline, clear communication, measurable outcomes.
  
• Partner with Product/Tech leadership to ensure operational requirements are understood and delivered.
  

5) Commercial & Partner Delivery

• Translate commercial commitments into operational delivery plans (onboarding, go-live readiness, ongoing support).
  
• Ensure partner experience is consistently strong (time-to-launch, stability, response times, issue resolution).

What Were Looking For

Must-Haves

• Proven experience leading operations for a B2B platform (ideally iGaming or closely related regulated tech).
  
• Strong track record of building operations from scratch (new market launch, hub build-out, or scale-up phase).
  
• Hands-on operator who can go from strategy execution without hiding behind decks.
  
• Experience managing cross-functional teams and operational metrics (SLAs, churn, onboarding time, quality, cost-to-serve).
  
• Comfortable working in a fast-paced environment with ambiguity and changing priorities.
  

Strong Advantages

• iGaming ecosystem experience (B2B supplier/platform/provider side).
  
• Malta market experience (operational set-up, local hiring networks, local vendor landscape).
  
• Exposure to regulated environments, audits, security practices, and partner due diligence.
  
• Experience working closely with Product/Tech on platform delivery, integrations, and operational tooling.