Casino Product Executive

The Casino Product Manager is responsible for the performance, optimisation, and
operational management of the casino product. This role ensures a competitive, engaging, and well-maintained casino offering by coordinating game releases, managing provider relationships, analysing product performance, and supporting promotional initiatives to drive player engagement and revenue growth.

Game & Provider Management

• Oversee and coordinate the release of new casino games across the platform.
• Manage relationships with game providers and ensure smooth integration and operations.
• Coordinate promotional campaigns and activities with game providers.
• Monitor provider performance and track key performance metrics.
• Communicate and manage provider downtimes, maintenance windows, or technical issues.
  

Casino Lobby & Player Experience

• Manage and optimise the casino lobby layout to improve game visibility and player engagement.
• Ensure the casino product remains competitive by monitoring industry trends and game performance.
• Work closely with internal teams to enhance the overall player experience.
  

Promotions & CRM Collaboration

• Collaborate with the CRM team to plan and execute casino-related promotions,tournaments, and campaigns.
• Support promotional strategies aimed at increasing player retention, activity, and revenue.
  

Product Performance & Reporting

• Produce daily, weekly, and monthly reports analysing casino performance metrics.
• Monitor game performance, player engagement, and revenue trends.
• Identify optimisation opportunities through data analysis and provide actionable insights.
  

Financial & Operational Management

• Reconcile monthly casino provider invoices and verify billing accuracy.
• Track financial performance and support forecasting and budgeting activities related to the casino product.
  

Compliance, Fraud & Issue Resolution

• Liaise with the Fraud and Risk teams to investigate suspicious player behaviour or abuse.
• Coordinate with game providers and technical teams to resolve game-related issues or technical faults.
• Ensure casino operations comply with regulatory and internal compliance requirements

Requirements:

• Minimum 2 years' experience in a casino product, casino operations, or strategic iGaming role.
• Experience in casino product management or casino operations.
• Strong analytical and organisational skills with the ability to interpret performance data.
• Proficiency in Excel and/or Google Sheets for reporting and analysis.
• Knowledge of CRM tools, casino platforms, and casino games.
• Ability to coordinate and collaborate with multiple internal and external teams.
• Excellent communication and stakeholder management skills.
• Strong attention to detail, discipline, and structured approach to processes.
• Creative and open mindset with the ability to identify product improvement opportunities

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