At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.
Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!
Neo Group is seeking a highly motivated and customer-centric individual to join our team as a VIP Account Manager. As a VIP Account Manager, you will be responsible for managing and growing relationships with our Swedish-speaking VIP customers.
Responsibilities:
- Build and maintain strong relationships with VIP customers, while providing exceptional service and support.
- Proactively engage with VIP customers to understand their needs, preferences, and goals.
- Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
- Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
- Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
- Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
- Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
- Stay up-to-date with industry trends and best practices in VIP account management.
Requirements
- Fluent in both Swedish and English, both written and spoken
- Previous experience in VIP account management or a similar customer-facing role
- Strong relationship-building and communication skills
- Customer-centric mindset with a passion for delivering exceptional service
- Excellent problem-solving and conflict resolution skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong analytical skills, with the ability to interpret data and drive insights
- Experience in the iGaming or related industry is a plus
Benefits
- Exciting opportunity to be part of and have an impact on the creation of a new and innovative brand on the market
- We offer an enticing compensation and benefits package, designed to enhance your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, on-site gym access to keep you active, complimentary breakfast and lunch to fuel your day, and a lineup of diverse social events to foster team spirit and a sense of belonging and collaboration
- An international work environment with an engaged, driven & professional team
- Great & modern office space in Ta’Xbiex close to all amenities and to one of Malta's sought-after marinas
Ready to level up your career? Apply now! 🚀🌟 #JoinTheTeam #iGamingAdventures