Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
The Role
We are looking for an enthusiastic and result-driven Night Sales and Success Representative to join our Customer Experience and Success team, focusing on the Australia and New Zealand markets. This role is designed for native English speakers who thrive during night shifts aligned with these time zones and who love engaging with players, solving problems, and boosting deposits.
You’ll be at the forefront of our operations during off-peak hours in Europe, ensuring that players from Australia and New Zealand receive top-tier service, guidance, and offers that convert.
Key Responsibilities:
- Engage in outbound and inbound player contact (calls, SMS, WhatsApp, email).
- Support first-time depositors, encourage repeat deposits, and reactivate inactive accounts.
- Identify and resolve failed deposit issues, offering assistance and payment solutions tailored to the player's region.
- Promote relevant bonuses and offers, guiding players through their journeys from registration to loyalty.
- Keep accurate records in CRM tools, maintaining a structured workflow and communication log.
- Collaborate with other departments such as Payments, CRM, and Compliance to enhance player satisfaction.
- Stay compliant with responsible gaming guidelines, while being proactive in upselling and re-engaging.
- Participate in feedback loops and share player insights to help improve services and campaigns.
Requirements:
- Native English speaker (mandatory), with an understanding of Australian and Kiwi culture and player behavior.
- Prior experience in sales, player reactivation, or iGaming support roles, preferred.
- Strong communication and sales skills – you’re comfortable closing offers over the phone or through messaging.
- Ability to work night shifts aligned with Australia/New Zealand time zones.
- Self-motivated, reliable, and driven by performance and targets.
- Experience with Voiso, Zendesk, and CRM systems is a bonus.
- Flexible and available during weekends and peak activity times.
What we Offer:
- Attractive remuneration package.
- Monthly bonus based on performance and deposit conversion.
- Wellness benefit (after probation).
- Optician/Spectacle and Blue Lens Benefit (after probation).
- Health Insurance
- Breakfast/lunch all week.
- Monthly snacks allowance.
- Training support.
- Refer a friend bonus.
- Modern office facilities.
- Exciting Company Events.
- Relocation package (if applicable).
You should not apply if ...
- You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
- You cannot take constructive feedback.
- You can`t handle stress and pressure.
- You have the mindset of "Quick Money", this is a marathon, not a sprint.
- You do not embody our core values.