Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
The Role
As a Customer Service Agent (Night Shift), you will represent one or several of our brands, acting as the first point of contact for our players across global time zones. This night shift role requires an all-in mentality—ideal for someone eager to grow in a fast-paced, international environment. You will support customers via email and live chat, while collaborating closely with internal teams to ensure that feedback and player insights are actioned effectively. You’ll be a core part of a team that strives to elevate customer experience even during off-peak hours.
Key Responsibilities:
- Provide a high standard of customer support during night hours.
- Escalate and follow up on issues with relevant departments (Fraud, AML, Tech, etc.).
- Capture and share recurring customer feedback with management.
- Promote our products and values in all customer interactions.
- Maintain a strong, professional working relationship with colleagues and partners.
- Ensure adherence to internal procedures and customer service standards.
Requirements:
- Fluent in English (native level or C2 proficiency).
- Strong communication and interpersonal skills.
- Self-driven, resilient, and able to work independently at night.
- Tech-savvy (Zendesk experience is a plus).
- Positive, can-do attitude with a growth mindset.
What we Offer:
- Attractive remuneration package.
- Wellness benefit (after probation).
- Optician/Spectacle and Blue Lens Benefit (after probation).
- Health Insurance.
- Breakfast/lunch all week.
- Monthly snacks allowance.
- Training support.
- Modern office facilities.
- Exciting Company Events.
- Beer Fridays.
- Refer a friend bonus.
You should not apply if......
- You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
- You cannot take constructive feedback.
- You can`t handle stress and pressure.
- You have the mindset of "Quick Money", this is a marathon, not a sprint.
- You do not embody our core values.