Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, and Uruguay. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.
Duties and Responsibilities:
- Act as the main point of contact for all client needs and concerns
- Build and maintain strong client relationships to retain existing business and attract new customers
- Monitor account activity to ensure services align with client budgets and expectations
- Collaborate with sales and internal teams to fulfill customer requests efficiently
- Resolve client complaints and proactively improve processes to prevent future issues
- Work closely with the product team to align product updates with client expectations
- Maintain up-to-date knowledge of company products and services to support upselling and cross-selling
Requirements and skills:
- Language:
- Italian – Proficient (native or near-native level)
- English – Intermediate level
- Industry Experience:
- Previous experience working with an Italian sports betting company (operating in the regulated Italian market)
- Familiarity with ADM procedures and compliance (Italian regulatory authority)
- Core Competencies:
- Ability to multitask and manage multiple responsibilities effectively
- Strong organisational skills with keen attention to detail
- Excellent communication and interpersonal skills
- Adaptability and strong problem-solving skills
- Ability to build rapport and collaborate with internal teams and external partners
Benefits:
- Stable and flexible working environment
- Career Growth Opportunity
- Training and professional development events
- Health insurance
- Competitive Remuneration and Benefits
- Teamwork and Accountability
- Sense of Community and Defined Company Culture
- International Work Environment
- Diverse Workplace
- Relocation support (negotiable)
- Modern comfortable office in the centre of St Julians
- Corporate parking near our office
- Gym reimbursement after successfully passing probationary period