Telesales Manager

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 16 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

The role:

We are looking for a highly motivated and results-driven Telesales Manager to lead our sales team. You will be responsible for managing two dedicated Team Leaders and a team of ten Telesales Agents, driving performance, and scaling our operations to the next level of success. This role is perfect for a strategic leader with a proven track record in telesales management, coaching, and implementing high-impact sales strategies.

Key Responsibilities

Leadership & Management

• Directly manage and mentor two Telesales Team Leaders, ensuring they have the tools and training necessary to excel in their roles.

• Oversee the day-to-day operations of the wider Telesales Agent team, ensuring adherence to best practices and company policies.
• Conduct regular one-on-one meetings and performance reviews with Team Leaders and provide final-tier coaching for Agents as needed.
• Recruit, onboard, and train new telesales talent.

Strategy & Performance

• Develop and implement innovative sales strategies and call scripts to maximise conversion rates and drive revenue growth.
• Establish clear, ambitious targets for the team and individual agents, and ensure consistent achievement of KPIs (e.g., call volume, conversion rates, revenue).
• Analyse sales data, performance metrics, and market trends to identify areas for improvement and proactively adjust strategies.
• Work with other key stake holders to ensure a clear message for the customer and ensuring every call counts

Training & Development

• Create and facilitate ongoing training programs focused on product knowledge, sales techniques, objection handling, and customer service excellence.
• Foster a high-energy, competitive, and supportive team environment that promotes continuous learning and professional development.
• Implement a robust quality assurance process to monitor calls, provide constructive feedback, and ensure consistent delivery of the brand message.

About you

Required

• 3+ years of progressive experience in Telesales Management or a similar high-volume call centre environment.
• Proven experience directly managing Team Leaders or Supervisors.
• Demonstrated ability to exceed sales targets and successfully scale a telesales operation.
• Strong analytical skills with the ability to use data to drive decision-making and performance improvement.
• Excellent communication, interpersonal, and motivational skills.

Preferred

• Experience in a rapidly growing or "scaling-up" environment.
• Competent in AI literacy.
• Familiarity with compliance and regulatory requirements related to telesales.

At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a run together spirit and we always make sure to top it up by having fun! You will not regret picking ComeOn as your next place of work.

At ComeOn Group we value diversity, and we take concrete action to ensure fairness in our recruitment process. We are committed to assess candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are. Want to know more about us just visit our website  or any of our social media channels to take a deep dive into our culture!

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

Benefits

So what can you expect from ComeOn as a place of work? 

• A competitive remuneration package inc. a company bonus scheme! 💰
• Fantastic quarterly team events and weekly company events 😎
• A one-time Hybrid Allowance of €250 to help you set up a comfortable workstation at home (we’re truly Hybrid!)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌍
• A comprehensive, International private Health Insurance.