We are seeking a proactive and detail-oriented Responsible Gaming Specialist to join our Compliance team. In this role, you will play a key part in safeguarding players and supporting the ongoing implementation of our Responsible Gaming framework. This is an excellent opportunity to further develop your career in compliance within a dynamic, fast-paced company.
Key Responsibilities:
1. Responsible Gaming Operations:
- Support the implementation of the Responsible Gaming framework in line with regulatory requirements and company policies.
- Assist in the maintenance of Responsible Gaming policies, processes, and procedures.
- Promote responsible gaming awareness and best practices across operational teams
2. Player Monitoring and Case Management:
- Conduct daily customer account reviews and ongoing monitoring to identify Responsible Gaming concerns.
- Manage cases in accordance with Responsible Gaming policies and protocols.
3. Training and Awareness Support:
- Assist in the preparation and delivery of internal Responsible Gaming training and awareness.
- Provide operations with Responsible Gaming guidance and any necessary resources.
4. Industry Research and Compliance Support:
- Stay informed on Responsible Gaming trends, regulatory updates, and industry best practices.
- Contribute to internal reporting and provide data to support continuous improvement.
5. Stakeholder Collaboration:
- Collaborate with key internal stakeholders to ensure the effective application of Responsible Gaming measures.
6. Reporting and Documentation:
- Maintain accurate and up-to-date records of Responsible Gaming cases.
- Provide internal reports and analysis for management as required.
Qualifications:
- Previous experience in a Responsible Gaming, Compliance, or Customer Risk role within the iGaming sector is essential.
- Strong administrative and organisational skills.
- Industry relevant certifications are advantageous.
Skills and Competencies:
- Solid understanding of Responsible Gaming principles and regulatory requirements.
- Excellent attention to detail and ability to work within structured frameworks.
- Strong written and verbal communication skills.
- Proactive, positive, and collaborative mindset.
- Comfortable working both independently and as part of a team in a regulated, fast-paced environment.