Program Manager - Regulated Markets

The growing presence and strong drive to conquer regulated markets is part of our strategy and sets high expectations for professionalism, diligence and processes. Due to the rapid growth of the business, Relax Gaming is expanding the organisation to ensure scalability. We are now looking for a Program Manager to join our Compliance & Regulated Markets team to help drive new market entries as well as maintaining our growing multi-verticals operations in existing jurisdictions. 

The Regulated Markets Program Manager oversees market entry projects for casino, aggregation and peer-to-peer verticals, ensuring Relax delivers compliant products. Collaborating with regulatory officers, stakeholders, and teams, they evaluate project impact, drive delivery, and maintain adherence to company objectives. This role involves coordinating with departments to address regulatory changes and resolve queries, playing a pivotal role in supporting partners, customers, and regulatory compliance. We seek an experienced candidate dedicated to achieving optimal results and fostering collaboration. 

Key Responsibilities: 

• Develop regulated markets programs to support the company’s strategic goals  

• Execution of the regulated market projects by running program designed for the purpose, ensuring collaboration with other departments, keeping track of the delivery timeline, performing regular updates and provide visibility over all connected deliveries 

• Supporting the Chief Regulatory Officer in building the Regulated Markets roadmap in collaboration with the other departments 

• Conduct reviews, assessments and investigations under the scope of the regulatory requirements created by the compliance department 

• Create and maintain project documentation, including project specifications, task assignments, Gantt charts, budget overview, project logs and other ancillary materials 

• Support the organization by flagging resource conflicts, overload, late deliveries and by analyzing their effect on the regulated market project delivery 

• Communicate and provide visibility to 3rd party partners of market entry scope of work, deliverable, timelines involved and impact 

• Perform regular updates about 3rd party partners commitment, progress and flag any issues or delays impacting the delivery 

• Work with product teams, external partners, compliance, legal, sales and any other relevant department to ensure alignment on upcoming markets activities or impact 

We are looking for someone who: 

• Has at least 3 years + experience in a similar position within the gaming industry 

• Has been the central point for product and/or market entry project 

• Has worked with regulations and understand their impact across the board 

• Can facilitate stakeholders decisions and layout contingency plans when faced with uncertainty/ambiguity 

• Can articulate complex issues, so they are simple to understand 

• Are good at building relationships both externally and internally 

• Have an excellent command of English, both spoken and written 

• Can communicate confidently, clearly and effectively 

Bonus points for: 

• Beingpassionate about gambling in general and product in particular 

• Having the ambition to grow within the role and the company 

• Being capable of managing your workload notwithstanding competing priorities and respond positively to change 

• Having B2B experience, technical background or tech/software company experience 
• Having JIRA knowledge 

Life at Relax: 

Talent is our key driver and we are somewhat flexible on location. Relax is at a very exciting growth stage as a company, however, we cherish our informal and flexible core atmosphere where self-initiative, taking pride in what you do and ambition to deliver the best results are key components. For the right person, there are endless opportunities for personal and professional development. 

About Relax Gaming 

Back in 2010, we kicked off our journey with a simple mission - to create outstanding games for the modern iGaming world. Fast forward to today, and we've grown to be one of the leading suppliers in the game, boasting an aggregation arm like no other. Despite our exponential growth, we've succeeded in staying true to our core values throughout the years, these are to be: Driven, Adaptable, Supportive, and Respectful. We live and breathe this ethos across our offices across the globe, namely in Malta, Estonia, Serbia, Finland, Sweden, Gibraltar, and the Isle of Man. Learn more about us here.