Payments & Fraud Specialist

Do you have an eye for detail, an investigative mindset and desire to learn and develop?

Play North is looking for a Payments & Fraud Specialist, a true team player to join our Payments and Fraud team working with different brands and legislations.

 
About Play North

We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team. 
 
We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands. 
 
Due to the continued growth and success of our brands, we are now searching for more A-class talents to join our mission to build the next iGaming giant.

Are you a self-motivated and dedicated person with prime communication skills and a hawk's eye for details? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you!

Responsibilities:

• Monitor and analyse deposits and withdrawals, investigating and reporting anomalies.
• Monitor bonus usage to detect and prevent bonus abuse and fraudulent patterns.
• Ensure accurate and up-to-date KYC documentation, aligning with regulatory requirements.
• Manage payments and fraud-related system alerts, taking prompt and effective action.
• Handle CS queries regarding payment transactions, KYC, and related issues.
• Evaluate complex cases and escalate them to the relevant teams as needed.
• Support the Payments & Fraud Manager with process improvements, data analysis, and KYC and Payment provider management.
• Stay current with fraud trends, continuously developing your expertise to improve fraud prevention measures.

Work schedule: Monday to Friday initially, with flexibility to adjust as the team grows and shifts are introduced.

Requirements:

• At least 1 year of experience in the iGaming industry, working within KYC, Risk, Fraud, or Payments teams.
• Knowledge of Dutch and Portuguese gambling regulations is highly desirable.
• Experience with payment issues resolution is preferred.
• Experience identifying and preventing online gambling fraud is an advantage.
• Fluent in written and spoken English. Knowledge of Dutch and Portuguese is a plus.
• Service-minded, with a proactive approach to resolving issues before they escalate.
• Excellent attention to detail.
• Investigative mindset.
• A “can do” attitude and hands-on approach.
• Strong computer skills.

What we offer: 

• A hybrid working model.
• Competitive salary based on experience and qualifications.
• Brand new offices.
• Private parking.
• Private Health insurance.
• Wellness allowance up to €600 per year.
• Employee assistance program with Richmond Foundation.
• Birthday wishes with something special.
• Office lunches and daily nibbles such as fresh fruit and healthy snacks.
• Meal allowance.
• Lots of great company discounts.

"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at DPO@playnorth.com".