Operations Specialist (Team Support)
AltenarAltenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, and Uruguay. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.
We are looking for a person with a strong organizational and collaborative personality to support the Technology Operations department leadership. The person will own the day-to-day running of a number of processes (coordination) and contribute through decision support and execution in a number of others. The role requires the person to be dependable and trustworthy and is expected to be immediately rewarding through the efficiency it brings to the department. The role will require interaction with different stakeholders (mostly technical team members) but is largely not product-technical in nature.
The key qualities expected of the person in this role are:
Core Competencies
- Process-Oriented Mindset – Comfortable following established procedures with precision and flagging gaps for improvement.
- Attention to Detail – Catches small errors in requests, access rights, or records that could cause bigger issues later.
- Organizational Skills – Able to juggle multiple requests, track statuses, and keep operational logs up to date.
- Technical Literacy (Non-Developer) – Confident using internal tools, ticketing systems, spreadsheets, and dashboards; can pick up new software quickly.
- Confidentiality & Integrity – Handles access permissions and sensitive information responsibly.
Collaboration & Communication
- Clear Communicator – Prepares information for technical stakeholders in a concise, structured way.
- Stakeholder Support Orientation – Proactively ensures teams have what they need to work efficiently (access, reports, follow-ups).
- Problem-Solving Ability – Not just a “follower of steps” but able to troubleshoot issues and know when to escalate.
Mindset & Growth
- Adaptability – Comfortable adjusting as processes, priorities, or tools evolve in a fast-paced tech environment.
- Continuous Improvement Drive – Sees beyond execution: looks for ways to streamline requests, automate repetitive tasks, or improve documentation.
Our commitment to the person
- Training and continuous support - we will help you succeed in the role.
- Bi-directional trust - your situation appraisal matters and there will be the opportunity to improve the environment you work in.
- Business context - your engagement depends on you feeling part of the team and the success of Altenar.
- Opportunity for development - self-driven people will always find room and support for growth.
Who this role may be interesting to
People from any industry with prior experience in roles of an operational nature. If you regularly coordinate activities, work with operational data to provide basic insights to others to enable reactive or proactive responses, and you comfortable with a structured way of working, this may be for you.
If you are comfortable finding your way around web-based application portals to achieve operational tasks, using spreadsheets for tracking activities or reporting on them, and furthermore, if you have can elaborate on improvement/tooling that can make a process simpler, more repeatable and more accurate and follow-through on implementation with the support of others, this may also be for you.
If you are interested in working with technical people and helping them be more accountable in their work, this may also be for you.
Benefits:
- Stable and flexible working environment.
- Career Growth Opportunity.
- Training and professional development events.
- Health insurance.
- Competitive Remuneration and Benefits.
- Teamwork and Accountability.
- Sense of Community and Defined Company Culture.
- International Work Environment.
- Diverse Workplace.
- Modern comfortable office in the centre of St Julians.
- Corporate parking near our office.
- Gym reimbursement after successfully passing probationary period.