LATAM Team Lead

Hacksaw Gaming, an award-winning online gaming provider creating innovative and engaging scratchcards, slots, and instant win games enjoyed by players worldwide now looking for a passionate Team Lead – LATAM Market to join our Malta office. If you have proven leadership or Key Account Management experience, a strong understanding of the LATAM market, and fluency in Spanish and/or Portuguese, this could be the role for you! You’ll play a key role in building lasting client relationships, leading a team to success, and driving growth in one of our most exciting regions.

Key Responsibilities

• Lead and mentor a team focused on the LATAM market, ensuring strong performance and growth.
  
• Act as the main point of contact and provide a high level of customer service for key LATAM clients.
  
• Manage multiple accounts in a professional, organized, and proactive manner.
  
• Oversee day-to-day relationships with customers and revenues across a portfolio of products, including Slots, Scratchcards, and Instant Win games.
  
• Establish and maintain strong customer relationships with key stakeholders within client organizations.
  
• Work with clients to gain insights into product performance and conduct regular client review meetings.
  
• Monitor promotional campaign performance, proactively identifying opportunities or resolving issues.
  
• Deliver client revenues in line with company forecasts and contribute to achieving agreed KPIs.
  
• Promote company products and offerings while staying up to date with the latest innovations and market trends.
  
• Drive improvements in the customer experience within the LATAM market.
  
• Represent the company at iGaming industry events and exhibitions where required.
  
• Support the wider commercial team with additional projects and initiatives as needed.
  

Knowledge, Skills & Abilities

• Proven track record with minimum 2 years’ experience in Commercial / Account Management (KAM) or Team Leadership roles within the Igaming industry
  
• Strong understanding of the LATAM market and its commercial and regulatory dynamics.
  
• Fluency in Spanish and/or Portuguese is required; proficiency in English is also essential.
• Proven leadership with a self-starter mindset and drive to succeed.
  
• Excellent organizational, time management, and communication skills.
  
• Strong problem-solving abilities with a proactive, solutions-focused approach.
  
• Results-driven with a track record of achieving and exceeding targets.
  
• Commercial awareness with the ability to understand and manage agreements.

Please note this is an office based role.