Key Account Manager

Key Account Manager 

Relax Gaming is a leading B2B provider in the iGaming industry, offering premium content and aggregation solutions to some of the world's top operators. With 350+ employees across 11 offices in Europe, we're growing fast – and we’re looking for a driven Key Account Manager to help us strengthen and grow our partnerships. 
 
In this role, you'll be responsible for managing and developing long-term relationships with key operator partners. You’ll serve as a trusted advisor, commercial driver, and internal champion for your accounts, working cross-functionally to ensure client success and revenue growth. 

What You'll Do 

• Build and maintain strong relationships with key operator accounts
  
• Represent Relax Gaming’s full product portfolio to clients
  
• Proactively assess and validate customer needs
  
• Act as the main liaison between clients and internal departments
  
• Create and optimise the commercial strategy to ensure KPI targets are met – provide GGR forecast & track progress
  
• Distribute and present information to customers about upcoming game releases and opportunities
  
• Coordinate with internal teams and operators to deliver and analyze promotional campaigns
  
• Monitor campaign performance and resolve issues proactively
  
• Handle client escalations and drive effective resolution
  
• Lead root-cause analysis and implement continuous improvements
  
• Ensure timely, high-quality delivery of solutions in line with client objectives 

What You'll Bring 

• At least 5 years of experience in a similar commercial role
  
• At least 2 years of experience in the iGaming business  
  
• Excellent management skills: the ability to lead, facilitate and influence in a matrix organization
  
• Excellent planning and organisational skills
  
• A passion for the industry and a result-driven attitude
  
• A positive, outgoing and self-motivated personality
  
• Excellent communication skills in English  

About Relax Gaming 

 Back in 2010, we kicked off our journey with a simple mission - to create outstanding games for the modern iGaming world. Fast forward to today, and we've grown to be one of the leading suppliers in the game, boasting an aggregation arm like no other. Despite our exponential growth, we've succeeded in staying true to our core values throughout the years, these are to be: Driven, Adaptable, Supportive, and Respectful. We live and breathe this ethos across our offices across the globe, namely in Malta, Estonia, Serbia, Finland, Sweden, and Gibraltar. Keen to find out more? Learn about us here.  
 
Life at Relax 
Talent is our key driver and we are somewhat flexible on location. Relax is at a very exciting growth stage as a company, however, we cherish our informal and flexible core atmosphere where self-initiative, taking pride in what you do and ambition to deliver the best results are key components. For the right person, there are endless opportunities for personal and professional development. 

We handle all applications confidentially. Looking forward to hear from you!