Due Diligence Agent

As part of the Due Diligence Team within the Payments and Risk Department, the Due Diligence Agent is working in a Team whose main objective is to process verification and KYC documents for our customers.

• Evaluate, review, and approve KYC documents etc. sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements Payment Methods, 3rd Party Documents).  

• With high efficiency, work through verification cases maintaining speed, quality, and consistency of work.  

• Communicate with customers over e-mail regarding their verification documents.  

• Escalate any suspicions and/or concerns to the AML and Fraud teams for review.  

• Contribute to the team effort by meeting KPI's and SLA's  

• Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities.  

• Any other task/responsibility which may be related and/or connected to the role of Due Diligence Agent.
  

Who and what we are after? 

• Previous experience in Customer Support or experience with KYC/Payments and Risk required.  

• Excellent communication skills in both verbal and written English  

• High level of accuracy and attention to details  

• Ability to work both in a Team and independently.  

• Possess a positive and can-do attitude with a flexible approach.  

• Interest in iGaming and eagerness to learn more.  

• Display pride in supporting people with empathy and demonstrating commitment to providing an excellent service. 

• Ability and willingness to work on shifts. 

• Enjoy learning and sharing knowledge with others.  

• Knowledge of additional languages – such as Swedish, Danish, Finnish or Spanish– is an advantage, but not a requirement. 
  

Employee benefits 

• Private health insurance – because your wellbeing matters to us 

• Wellness allowance – up to €300 per year 

• Fresh and healthy Breakfast & Lunch prepared every day in our penthouse kitchen – you can save up to €3,000 a year 

• Birthday leave – as we want you to celebrate your day 

• Company and team-building events – trust us, these are legendary 

• Performance bonus – up to 10% of base salary if you reach your KPIs 

• Relocation package to Malta, including flight and two weeks of accommodation 

• And much more – see for yourself! 

Meet all the eligible criteria? Apply today and join the Immense Group team. 

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