Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
The Role
As a Customer Service Agent, you will be the face of the brand you represent- handling player queries via email and live chat. Your role will be instrumental in gathering customer feedback and collaborating with internal teams to continually improve the user experience.
Key Responsibilities:
- Deliver an exceptional level of customer support.
- Act as a liaison between the customer and other departments by escalating issues promptly and effectively.
- Monitor and address customer feedback to support product and service improvements.
- Maintain high customer satisfaction by resolving issues according to company guidelines.
- Collaborate with Fraud and Compliance teams when required.
- Foster a positive, proactive, and professional relationship with both customers and colleagues.
- Promote the values, vision, and products of The Multiple.
Requirements:
- Fluency in the English language both written and spoken.
- Strong customer orientation and a desire to go the extra mile.
- Effective communication skills.
- Positive attitude and strong team-player mentality.
- Self-motivated and eager to learn.
Nice to have:
- Proficiency in additional language is considered an asset.
- Familiarity with customer support platforms such as Zendesk.
- Experience working in a multi-brand and/or multilingual environment.
What we Offer:
- Attractive remuneration package.
- Wellness benefit (after probation).
- Optician/Spectacle and Blue Lens Benefit (after probation).
- Health Insurance.
- Breakfast/lunch all week.
- Monthly snacks allowance.
- Training support.
- Modern office facilities.
- Exciting Company Events.
- Beer Fridays.
- Refer a friend bonus.
- Relocation package (if required).
You should not apply if......
- You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
- You cannot take constructive feedback.
- You can`t handle stress and pressure.
- You have the mindset of "Quick Money", this is a marathon, not a sprint.
- You do not embody our core values.