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Customer Support Agent

The Multiple
Full-time
On-site
Ta’ Xbiex, Malta
Customer Support & Experience

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role

As a Customer Service Agent, you will be the face of the brand you represent- handling player queries via email and live chat. Your role will be instrumental in gathering customer feedback and collaborating with internal teams to continually improve the user experience.


Key Responsibilities:

  • Deliver an exceptional level of customer support.
  • Act as a liaison between the customer and other departments by escalating issues promptly and effectively.
  • Monitor and address customer feedback to support product and service improvements.
  • Maintain high customer satisfaction by resolving issues according to company guidelines.
  • Collaborate with Fraud and Compliance teams when required.
  • Foster a positive, proactive, and professional relationship with both customers and colleagues.
  • Promote the values, vision, and products of The Multiple.

Requirements:

  • Fluency in the English language both written and spoken.
  • Strong customer orientation and a desire to go the extra mile.
  • Effective communication skills.
  • Positive attitude and strong team-player mentality.
  • Self-motivated and eager to learn.

Nice to have:

  • Proficiency in additional language is considered an asset.
  • Familiarity with customer support platforms such as Zendesk.
  • Experience working in a multi-brand and/or multilingual environment. 

What we Offer:

  • Attractive remuneration package.
  • Wellness benefit (after probation).
  • Optician/Spectacle and Blue Lens Benefit (after probation).
  • Health Insurance.
  • Breakfast/lunch all week.
  • Monthly snacks allowance.
  • Training support.
  • Modern office facilities.
  • Exciting Company Events.
  • Beer Fridays.
  • Refer a friend bonus.
  • Relocation package (if required).

You should not apply if......

  • You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
  • You cannot take constructive feedback.
  • You can`t handle stress and pressure.
  • You have the mindset of "Quick Money", this is a marathon, not a sprint.
  • You do not embody our core values.