Customer Support Agent

Working on a rotating shift schedule, in this role, you will join a young, energetic team whose main responsibility is to assist customers with queries.

RESPONSIBILITIES

• Assist customers by answering incoming email queries;
• Answering customer queries and gathering customers’ feedback by email and chat;
• Calling customers to promote the campaigns to increase engagement.

REQUIREMENTS

• A diploma or similar qualification;
• Fluency in both written and spoken English;
• Fluency in Portuguese or Spanish will be considered an asset;
• iGaming experience in the field of customer support will be considered an asset;
• Be willing to learn and work on a 24/7 shift schedule;
• Experience with escalations and phone call assistance will be an asset.

SKILLS

• Possess strong typing skills;
• Be an excellent communicator both verbally and in writing;
• Be a great team player;
• Can multitask and work under pressure.

OFFER

WHAT SHOULD YOU EXPECT? 

• A casual atmosphere with a supportive, community-driven environment;
• A safe work environment.
• Great work-life balance.
• Teamwork and collaboration.
• Training and personal development.
• An attractive remuneration package.
• Fringe benefits.

INTERESTED?

If you feel that you meet the eligibility criteria, we encourage you to apply by using the Apply Now button on this advert.

All applications will be acknowledged and treated with maximum confidentiality.