VIP Customer Support Representative

Growe welcomes those who are excited to:

• Provide personalized assistance and resolutions for diverse customer inquiries via different channels (calls, chats, emails, etc.), ensuring a seamless and exceptional support experience;
• Adhere to the fulfillment support-related monthly and quarterly goals for quality, productivity, and customer satisfaction;
• Improve and optimize VIP value by maximizing conversion and retention opportunities utilizing VIP marketing initiatives and enhanced engagement skills;
• Monitor and assess VIP players' interactions, activity, and needs;
• Keep records of customer interactions, transactions, comments, complaints, or opportunities for improvement;
• Collaborate closely with other teams to support the development and execution of retention campaigns and player activities;
• Keep a watchful eye on VIP player statuses and their engagement, offering timely support and solutions as necessary;
• Work with the anti-fraud, risk, and other departments to enhance security measures while ensuring a positive support experience for VIP players;
• Accomplish additional team tasks aimed at maximizing the lifetime value of VIP players, with a strong focus on issue resolution and assistance;
• Evaluate and improve support materials and processes, providing feedback and recommending enhancements to ensure VIP clients receive top-notch support.

We need your professional experience:

• 1 + years experience in customer support/call center (preferably in the field of iGaming or VIP customer support);
• Proficiency in English (written and spoken), Spanish/Portuguese - nice to have;
• Proficient knowledge of customer service, and standard practices and procedures;
• Knowledge of sales principles and methods;
• Able to maintain customer confidentiality.

We appreciate if you have those personal features:

• Proven track record of analytical skills;
• Excellent verbal and written communication skills;
• Attention to details;
• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals.
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.