Proxy Live Solutions™ is now in Malta!
We’re an exciting new live gaming studio bringing fresh energy to the industry. With ambitious plans for long-term growth and substantial investment, Malta plays a key role in our future development.
To support and drive our ongoing growth, we are currently seeking a Service Manager to join our Live Gaming Studio in Malta.
As a key role within the organization, the Service Manager will play a pivotal part in enhancing operational efficiency and contributing to our overall success.
Qualifications and Experience:
- Excellent written and verbal communication in English.
- Excellent computer literacy skills in the Microsoft 365 suite.
- Analytical personality with great attention to detail. Able to multitask efficiently.
- Willing to learn and ambitious to grow, personally and professionally.
- Able to work shifts (night, morning, afternoon, holidays)
- "People-first" attitude
- Able to identify and resolve issues independently with consistent professional conduct.
- Strong sense of integrity, able to maintain strict confidentiality.
- Live Casino or iGaming experience is a plus.
- Academic qualification in management and/or computers is a plus.
Key Responsibilities:
- Run day-to-day operations of Proxy Live Solutions™ Live Gaming Studio.
- Ensure the Proxy Live Solutions™ service is fully operational without interruptions/issues.
- Ensured game results were completed and processed according to correct procedures.
- Use of various internal systems, including but not limited to JIRA, WIKI, MS Office
- Supervise game integrity.
- Identify, analyse, log, resolve, and escalate all incidents as necessary.
- Handle cards and other studio equipment as necessary.
- Replace colleagues during their vacations, sick leaves, and other absences.
- Ensure proper training of new colleagues.
- Provide feedback on the efficiency of the Service Management processes.
- Uphold and display the Proxy Live Solutions™ company values.
- Any other duties as required and relevant to the role
Benefits:
- Health Insurance
- Life Insurance
- Well-being benefits (sports, therapy, non-medical treatments, etc.)
- Unlimited access to Udemy
- Employee referral program as well as other benefits according to the company’s benefits policy.
Are you ready to join a team of driven individuals? At Proxy Live Solutions™, we are looking for motivated and talented individuals to join our team and help us continue to make a positive impact. We offer a dynamic and rewarding work environment with competitive benefits and a great culture. If you're looking to join a company that values innovation and collaboration, then Proxy Live Solutions™ is the place for you!
If you appreciate dynamic development and enjoy collaborating with enthusiastic and capable individuals, you'll find fulfilment in your career with us!