Product Manager

What are we building?

While Hard Rock has been a mainstay for 50 years, Hard Rock Digital is a true start up that’s rapidly expanding our footprint across the US and international gaming markets. Our product and engineering team is based in Austin, where we are a close-knit team of product managers, designers and developers building a better customer experience in the fast-growing online sports betting and iGaming space. While online gaming is a new industry in the US, the legacy technology powering the industry is not cutting edge. We’re here to change that. We’re a passionate group of sports and casino fans who are building the future of online gaming with customer-focused products and cutting-edge technology.

What’s the position?

We’re seeking a dynamic, UK-based, Product Manager to lead one of our product teams. In this pivotal role, you’ll help drive the strategy and execution of our product features, focusing on designing and building our customer onboarding, registration, verification, KYC (Know Your Customer) and account management services.

Key Responsibilities:

• Develop and execute the product strategy for efficient and optimized onboarding, verification and customer account management across multiple states and markets
• Collaborate closely with technology teams to deliver innovative solutions
• Lead and inspire a rapidly growing team, fostering a collaborative and high-performance culture
• Oversee the entire product lifecycle, including gathering and prioritizing requirements, defining product vision, design, development, testing, and launch
• Engage with internal stakeholders and external customers to ensure our products deliver exceptional business value and meet key objectives
• Leverage a startup mindset to drive technical excellence and ownership in all aspects of your work

What are we looking for?

We’re looking for a leader who thrives on solving challenges with creative solutions and high-quality execution. The ideal candidate is not only interested in our current projects but also eager to understand our future direction and its impact on the customer. Your focus will be on ensuring that every initiative we undertake brings us closer to our ultimate goal: providing an exceptional customer experience.

The ideal candidate will have:

• Strong product management experience with a track record of successful product delivery (5+ years)
• Experience working on online platforms with robust and complex onboarding and/or identity verification, multi-state registration, regulated or controlled industries or similar product experiences (5+ years)

• Strong communication skills (both written and verbal)
• A history of delivering exceptional products on budget and on time
• Deep experience utilizing agile development processes
• Excellent teamwork skills with track record of working across multiple time zones
• A sense of humor

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• Flexible work from home or office hours
• Startup culture backed by a secure, global brand
• Opportunity to build products enjoyed by millions as part of a passionate team

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).