Junior IT Support Engineer

Description

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are seeking a dynamic and passionate Junior IT Specialist to join our talented team in the vibrant location of Ta'Xbiex! Come and become an integral part of our tech squad, where you can enhance your skills and contribute to exciting projects.

What will you be doing you may ask?

Register and Process Support Requests

📝 Receive tickets and chat requests from users during working hours.

🔍 Thoroughly diagnose user issues to determine their root cause.

Provide Technical Support to Users

💻 Assist users in resolving IT issues related to hardware, software, operating systems, networks, applications, and more.

📖 Provide clear and concise instructions to users on how to troubleshoot issues.

🚀 Escalate complex issues to the appropriate specialists or teams.

Document and Track Support Requests

🗂️ Maintain records of each support request, including the problem description, troubleshooting steps, and outcome (Jira task is sufficient).

📄 Document non-trivial requests in the Global IT Support Complex Task Documentation.

🔄 Track support requests until they are fully resolved.

📢 Provide users with updates on the status of their support requests.

Prevent IT Issues

🛡️ Develop and implement preventive measures to avoid IT issues.

👩‍🏫 Educate users on methods to prevent IT issues.

Maintain a Knowledge Base

📝 Create and update an IT support knowledge base containing articles, guides, and other resources that may be helpful to users.

🔑 Provide users with access to the IT support knowledge base.

Collect User Feedback

💬 Analyze feedback to identify areas where IT support can be improved.

Professional Development

📈 Keep IT support knowledge and skills up-to-date.

🏆 Participate in training and development programs.

🌐 Stay informed about new technologies and trends in IT support.

Requirements

💻 Knowledge of Windows and MacOS operating systems

📦 Proficiency in software installation

🛠️ Skills in diagnosing PC and peripheral equipment malfunctions

🔒 Basic understanding of information security concepts and local area networks

💬 Excellent communication and customer service skills

💪 Hardworking, honest, and responsible

🧩 Ability to independently troubleshoot and resolve technical issues

🌍 English proficiency at B1 level (ability to read and write technical documentation and communicate with employees)

Benefits

🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market

💼 Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration

🌍 Experience an international work environment with a passionate, motivated and professional team

🏢 Be a part of our modern office space in Ta’Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!