Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
The Role
The Junior IT Support will be responsible for providing technical assistance and support to end-users, ensuring their hardware and software systems function effectively and efficiently. This role is crucial in helping individuals and the organization troubleshoot and resolve various technology-related issues to maintain a smooth operation.
In this role you will be required to work on-call.
Key Responsibilities
- Provide first-line technical support to clients both onsite and remotely, addressing hardware and software issues.
- Diagnose and troubleshoot technical issues efficiently to ensure minimal disruption.
- Manage and maintain accurate IT inventory records and documentation.
- Ensure timely resolution of incidents and service requests while adhering to established service level agreements.
- Assist in the installation and configuration of computer systems, IT hardware, and peripherals.
- Administer user accounts, permissions, and access rights.
- Support corporate applications and assist users in utilizing them effectively.
- Follow established procedures and guidelines to perform tasks with accuracy and efficiency.
- Handle and resolve day-to-day IT requests promptly.
Skill Requirements
- A diploma or higher certification in IT or a related field.
- At least 1 year of experience working with Microsoft 365 products.
- Strong knowledge of computer hardware components and troubleshooting techniques.
- Additional educational qualifications or certifications in Networks, Infrastructure, or related areas will be considered an asset.
- Willingness to learn, adapt to, and administer various software packages.
- Highly motivated with a positive attitude, eagerness to learn, and a commitment to staying updated with ICT technologies.
- Strong diagnostic and troubleshooting skills for supporting internal staff effectively.
- Ability to work collaboratively as part of a team as well as independently.
What we offer:
- Attractive remuneration package
- Performance bonus
- Health Insurance
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Exciting Company Events
- Beer Fridays
- Refer a friend bonus
You should not apply if ...
You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
You cannot take constructive feedback.
You can`t handle stress and pressure.
You have the mindset of "Quick Money", this is a marathon, not a sprint.
You do not embody our core values.