IT Technical Support Engineer

At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry.

Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative.

If you’re ready to help shape the future of gaming, we’d love to hear from you.

Job Description

We are on the look out for Technical Support Engineer to join our TechOps team.

What You'll Do: 

• Order hardware and licenses for employees; maintain records of released equipment.
• Maintain accurate and up-to-date hardware inventory.
• Install and configure computer hardware, operating systems, and applications.
• Ensure compliance with internal security policies and regulatory requirements.
• Conduct regular security awareness training sessions for employees.
• Monitor and maintain computer systems, networks, and IT infrastructure.
• Assist staff or clients by guiding them through setup or troubleshooting steps, either in person or remotely.
• Diagnose and resolve hardware/software issues; replace parts as needed.
• Provide user support including procedural documentation and reports.
• Create and manage user accounts and profiles; handle password and access issues.
• Prioritise and manage multiple open support cases simultaneously.
• Test, evaluate, and provide feedback on new technologies or solutions.

Qualifications

Who You Are:

• A diploma or degree in IT, Computer Science, or a related field.
• Proven experience in IT support, systems administration, or a similar role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Active Directory, Office 365, and common endpoint security tools.
• Understanding of networking basics (TCP/IP, DNS, DHCP, VPNs).
• Excellent problem-solving skills with a methodical and logical approach.
• Strong communication and interpersonal skills, especially in guiding non-technical users.
• Ability to manage time effectively and prioritise tasks under pressure.

Extra Points For:

• Experience with IT asset management tools or ticketing systems 
• Knowledge of ITIL framework or certification (e.g., ITIL Foundation).
• Hands-on experience in cybersecurity practices or training delivery.
• Experience supporting cloud environments
• Ability to write clear procedural documentation and technical reports.
• Exposure to virtualization technologies 
• A proactive approach to researching and testing new tools and technologies.

Additional Information

Perks & Benefits:

• Gym Membership: Embrace a healthy lifestyle with our fully sponsored gym membership — because health is wealth!
• Wolt Vouchers: Enjoy delicious meals delivered to your doorstep with monthly Wolt vouchers.
• Hybrid Working: Experience the best of both worlds with our flexible hybrid working model.
• Leadership Development: Be one of the 25% of employees selected annually for our exclusive Leadership Development Program, offering targeted training and mentorship to boost your career.
• Private Healthcare: Access top-tier private healthcare services for you & your family.

Equal Opportunity:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us to bring your creativity and leadership to a dynamic and innovative team!

Encouragement to Apply:

We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying. Please apply anyway — we’d love to hear from you

Salary range for this position is 25,000-30,000 euros depending on experience, qualifications, location and education. This range is designed to reflect the market rate and company budget for this role. 

Want to know more about life at Yggdrasil? Check out our Instagram page Life at Yggdrasil (@lifeatyggdrasil) • Instagram photos and videos