Sisu Group is a fast growing startup founded by iGaming veteran Jan Svendsen, who previously founded Coolbet, NordicBet and Triobet - companies with a total exit value of over €240M. Sisu Group is on a mission to revolutionize the iGaming and online sports betting industry by creating the next-generation platform and products. Our offerings are 100% cloud-based, capable of seamless scaling across different regions and brands.

Sisu Group is funded by staff and outside investors, with secured funding totaling appr. €21M. We currently have over 110 team members and are planning rapid growth for 2024. The first brand, ReSpin.com, was launched in January, while the second brand, Epicbet.com, got life in June this year.

We are looking for a Customer Support Specialist who has a positive and customer centric attitude to join our team. As a Customer Support Specialist, you will provide outstanding service to our clients via chat and email. You will also collaborate with all other teams within the company to ensure customer satisfaction and loyalty. In addition, you will have the chance to learn new skills and grow your career within the organization.

Your Role

As a Customer Support Specialist, you will:

Respond to customer inquiries and issues in a timely and professional manner via chat and email.

Collaborate with other teams and departments to solve customer queries, enhance operational efficiency, and improve customer experience.

Provide feedback and suggestions to improve our products and processes based on customer insights.

Maintain a positive and customer centric attitude at all times and uphold our company values.

Work flexible shifts that may include public holidays, weekends, evenings and nights according to business needs.

What You Bring To The Role:

Excellent verbal and written communication skills in English and Finnish languages.

A strong sense of empathy and a problem-solving attitude.

Ability to work independently and as part of a team.

Able to take ownership and initiative of customer cases and things that can improve the department.

Customer service experience, preferably in an online gaming company or a crypto company.

Location:

You are based in or willing to relocate to Tallinn, Estonia, where our office is located.

Company culture and benefits:

At Sisu Group we believe in creating a positive and inclusive workplace culture where teamwork is the key. We value collaboration, open communication, and treat all team members as equals. We encourage our employees to be proactive and take ownership of their work, while also providing the support and resources needed to help them grow and develop even further.

We understand that our employees are our biggest asset, which is why we offer a competitive compensation package that includes stock options, and generous paid time off. We believe that building a great company is about more than just creating a successful product, it's about building a community of passionate and driven individuals who share a common goal.

If you're looking for a company where you can grow professionally, work with talented and dedicated colleagues, and make a real impact, then Sisu Group is the place for you.

By submitting this application, the candidate agrees that Sisu Group stores personal details to be able to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation.

Finnish-Speaking Customer Support Specialist