CRM QA Specialist is responsible for ensuring that a flawless CRM strategy is delivered to customers across multiple markets and products. This role takes part in defining QA processes and best practices as well as further developing test procedures.

This role will heavily collaborate with CRM Execution, Retention and Creative teams as part of an aligned Global CRM strategy.

If this sounds like something you would excel at, keep reading!

In this position you will have an opportunity to:

Create, review, maintain, and execute test plans and test cases

Identify CRM campaign deficiencies and suggest solutions to ensure the highest quality across Casino, Live Casino and Sportsbook

Work with CRM teams throughout the entire campaign life cycle and perform planned and ad-hoc testings

Perform specific scenarios and investigative testings to determine the possible causes of issues and present the results in a comprehensive manner

Establish, evolve and document processes and best practices that would ensure quality goals are met and shared with CRM

Oversee all aspects of quality assurance which will include various reward mechanics, bonus configurations, CRM comms and bonus redemption process

Collaborate with other teams such as CRM Retention, Execution and Creative to gather and/or share information relating to QA activities

Stay up-to-date with issues raised by customer service and offer solutions to ensure the best possible customer experience

To be successful in this role you need to have:

A keen interest and/or knowledge in gaming products

Previous experience in iGaming (preferred)

Experience in managing testing projects, planning and implementing testing strategy and methodology (seen as an advantage)

Previous experience with user research and user testing

Problem solving attitude and a customer-centric mindset

Experience with CRM and CMS tools like Wordpress, Salesforce, Optimove, Solitics or Emarsys (preferred)

Willingness to learn and go the extra mile

We will show our gratitude by:

Creating an exciting and fun international English-speaking environment

Working in a brand-new office in Ülemiste City

Organizing different company and team events

Offering extra sports compensation via Stebby + private health insurance

Creating an opportunity to learn and develop

Offering a competitive salary based on experience and an awesome benefits package

If this seems like a challenge you are looking for, apply and let’s have a chat!

Sounds great, but what do we do?
We are a growing company focused on use of data to benefit e-commerce operations. Our Data Scientists provide decision making assistance and models to improve operational efficiency and customer experience. The Analytics team to provides insights on specific topics. Our Business Intelligence team makes information accessible. Together with the right technology we deliver the foundation for highly automated and effective CRM solutions.

Learn more about NabuMinds: https://nabuminds.com

As we strive to achieve our mission we reaffirm our commitment to Diversity, Equity, and Inclusion (DEI). We are proud to employ people of all backgrounds who possess the talent, energy, and focus to accelerate our vision forward and to tell our story. Each employee is encouraged to bring their whole self to work, knowing that NabuMinds values individuality as much as we value collaboration.