Country Manager (Italian Speaking Markets)

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Join our team of exceptional individuals and unlock your full potential as the Country Manager overseeing our operations in Italy. In this position, you will be responsible for driving business growth, supervising operations, and establishing Neo Group as a leading player in the Italian market. If you possess strategic thinking skills and have a passion for the Italian market, we would love to hear from you!

Responsibilities:

1. Business Performance & Analytics
• Monitor key metrics and dashboards daily to track performance across acquisition, retention, and monetization channels.
• Analyze marketing spend efficiency, detect anomalies, and coordinate corrective actions with relevant teams.
• Evaluate the effectiveness of CRM campaigns, promotions, product features, and user experience improvements.
• Conduct A/B tests to validate hypotheses and assess new initiatives.
• Collaborate with BI teams to request additional reports and dashboards when needed.
2. Reporting
• Deliver weekly and monthly performance reports with deep dives into KPIs, user behavior, and country-specific dynamics.
• Conduct periodic site audits and prepare detailed summaries with action points.
3. User Engagement & Retention
• Analyze user feedback from support, surveys, and social media to identify friction points and improvement opportunities.
• Request and execute localized surveys to improve overall satisfaction.
4. Customer Support Quality Monitoring
• Track the quality of support interactions and ensure alignment with SLAs and tone of voice guidelines.
• Address and escalate critical or brand-damaging issues promptly.
5. Online Presence & Reputation Management
• Monitor brand perception and user sentiment across social media, forums, and review platforms.
• Report competitor activities (e.g., promotions, UX changes) with actionable insights.
6. Campaigns & Promotions
• Coordinate local campaigns, giveaways, and time-limited promotions with relevant stakeholders if needed.
• Ensure alignment with broader marketing and CRM strategy.
7. Market & Competitive Research
• Track industry trends, regulatory shifts, and competitor strategies.
• Provide timely reports to inform product and marketing roadmaps
• Respond to requests from other departments by delivering relevant research or analytical support to aid in strategic planning
8. Cross-functional Collaboration & Communication
• Act as a liaison between the country and HQ teams (Product, CRM, Marketing, BI, Support).
• Initiate regular syncs to discuss metric shifts and propose strategic improvements.
• Represent country-specific interests and cultural insights in global planning processes.

Requirements

🏆 Senior Management Experience: Proven experience in a senior management role, preferably as a Country Manager or similar position, with a focus on the Italian market.

🍝 Italian iGaming Expertise: In-depth knowledge of the Italian iGaming industry, including regulations, market trends, and customer preferences.

💼 Business Acumen: Strong business acumen and strategic thinking, with a track record of driving revenue growth and market expansion.

👥 Leadership Skills: Excellent leadership and team management skills, with the ability to motivate and inspire cross-functional teams.

🗣️ Communication Skills: Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.

📜 Regulatory Navigation: Experience in navigating regulatory frameworks and ensuring compliance in the Italian market.

📊 Analytical Mindset: Analytical mindset, with the ability to analyze data and market insights to make informed business decisions.

🌍 Bilingual Proficiency: Fluency in Italian and English, both written and spoken.

✈️ Travel Flexibility: Flexibility to travel as required.

Benefits

🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market

💼 Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration

🌍 Experience an international work environment with a passionate, motivated and professional team

🏢 Be a part of our modern office space in Ta’Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!