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Account Manager Support

Arrise
Full-time
On-site
Belgrade, Serbia

Description




About us:  


ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.


Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 
About the role:
This role supports the Account Management team by maintaining client information, testing features, and managing game settings. Key duties include monitoring client promotions, ensuring product functionality, and coordinating internal projects. The role also involves assisting with client onboarding, understanding player journeys, and helping with internal procedures to ensure smooth operations.

  

Responsibilities:   


  • Collect and maintain client contact information, operator/brand details and any other documentation as required by the Account Management team;
  • Collect and maintain technical client information;
  • Testing of new features on behalf of the Account Management team and clients;
  • Monitor and update where necessary game settings, including RTP levels and betscales;
  • Coordinate internal review projects alongside the Account Management and Operations teams;
  • Monitor client’s promotional activities, including ensuring marketing commitments are followed and assisting with setup when required;
  • Monitor client’s product library from ARRISE, and ensuring these are live and functional on client websites;
  • Understanding of a client’s player user journey, and reporting to the Account Management team;
  • Working with the Sales Support Team to ensure a smooth handover for newly onboarded clients;
  • Assisting Account Management team with internal procedural requirements;
  • Any other tasks as may be required by the Account Management and Operations teams.  

  

Requirements:  


  • High school diploma or above;
  • Experience in support and high-volume office work;
  • Strong organizational, analytical and time-management skills;
  • Strong written and spoken English language skills;
  • Ability to learn quickly, as well as a quick and clear understanding of business strategy in order to ensure decisions in accordance with the same;
  • Excellent team working, interpersonal, motivational and communication skills;
  • Work under pressure;
  • Ability to multitask and quickly switch your focus;
  • Computer literacy;
  • IT related background;
  • Account management and project management experience
  • Creative approach to problem solving;
  • Ability to handle complex inquiries supporting high-profile client base.  


 

#LI-MT1 #LI-Onsite 

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