Established in 2021, 3 Oaks Gaming is a fast-growing distributor of high-quality slot games and marketing tools for regulated markets across the globe. We are driven to provide the best experience for players, incorporating engaging math balancing and unique promo tool mechanics.
Our portfolio marries innovative mechanics with a distinct graphical style, which ensures that any 3 Oaks Gaming experience is unforgettable. Our team is full of extraordinary talents with strategic ambitions. We want to make 3 Oaks the leading content distributor in the regulated iGaming industry, supported by a strong management team with decades of industry experience.
Role summary
We are looking for a driven and passionate Account Manager to join our team in Malta. The focus of this role is on the Portuguese markets. The role is hybrid, and the successful candidate will be expected to work from the office in Dragonara.
You will have day to day responsibility for:
- Taking full ownership of customer relationships, and act as the interface between the customer accounts and the company.
- Taking full commercial responsibility for customer accounts and for meeting set revenue targets, goals and objectives.
- Developing and implementing customer account plans that drive critical business objectives, maximizing long/short term share of wallet and customer satisfaction.
- Developing a trusted advisor relationship, and facilitate the optimization of customer accounts operations around the company’s gaming solutions offerings.
- Ensuring the timely and successful delivery of our gaming solutions in line with customer needs and objectives.
- Monthly revenue forecasting and reporting - giving clear information on the customer’s performance, achievements, activities, and any other information as relevant.
- Building and maintaining genuine, strong long lasting customer relationships on all levels.
- Participating in, and where appropriate taking active part in major exhibitions, conferences, and seminars on behalf of 3 Oaks Gaming.
You will work closely with:
- Our account managers both on and off Island, and our Head of Account Management, who will also line manage this role.
Requirements
About you - you will have:
- Experience of working in the iGaming industry.
- 2+ years of proven experience in Account Management or others as relevant for the role.
- Proven proficiency in Excel, Jira, and the Microsoft Office suite.
- Proven professional proficiency in English; knowledge of Portuguese is a valued asset, as is proficiency in any additional language.
- Experience of working with/organising promotions.
- Experience of campaign management, to include monthly reporting on campaign success.
- Proven ability to communicate and present on all levels in and outside the organization.
- Experience in delivering client focused solutions based on the customer’s real needs.
- Proven ability to manage multiple customers with different needs while paying strict attention to details.
- Ability to see the bigger picture, analytic and structured with high degree of discipline, and initiative taking.
Benefits
🎰 Join us to be a part of the international iGaming market with a top European solution provider;
💰 A nice bonus system as a cool addition to your salary;
📆 Unlimited vacation and sick leave. Yes, we care about people;
📈 Investing in your growth. You have a budget for self-study;
🏥 Healthcare coverage for Ukrainian and other EU countries;
🫂 Consultations with a corporate psychologist;
🇬🇧 Compensation for foreign language courses;
🎁 Gifts for personal life events;
☕️ With us, you will no longer see hyper-control and micromanagement;
🏢 You can choose work format: office or hybrid;
🖥 Modern work equipment;
🚚 Support of relocation to our hubs;
💕 Friendly team, that will understand and support you;
⏳ Flexible working hours based on tasks completion. From 9:00-11:00 AM.