Account Manager

We are the creative bunch skilled in technology, and all clients communicating intricacies slip out our reach. That’s why we are looking for an experienced Account Manager who will be responsible for identifying, establishing, and maintaining long-term customer relationships. If you have experience in the B2B betting/gambling industry, don’t think twice! We’re waiting for your application.

• Account management and client support for clients, acting as their key point of contact. Identify opportunities and monitor general development of competition;
• Cooperate with Finance and Legal teams regarding clients’ issues and requests;
• Manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients. Act as an internal advocate for the client;
• Assure the confidence of your customers and build long term relationships;
• Collect, verify and rank clients’ non-technical and technical requirements for new product features and functions;
• Monitor individual sites performance and ensure clients are optimizing our sportsbook on their sites;
• Use data and reports to analyze activity;
• Be able to travel to attend industry events and meeting existing clients;
• Coordinate the involvement of company teams, including support, IT, Product and Management resources, in order to meet customers’ expectations;
• Assist with high severity requests or issue escalations as needed;
• Introduce new/existing functionalities and products to the relevant teams internally and within our customer’s organization;
• Create and maintain relevant documentation;
• Hold and follow up meetings with customers on weekly/monthly basis to review open issues, performance and updates. 

• 4+ years’ of proven experience as an Account Manager or similar position in an online software company. Experience in online gaming companies is a must. Experience in B2B sportsbook is a big plus;
• Strong technical and business orientation – Ability to read and understand information from various sources;
• Exceptional verbal and written organizational, presentation, and communication skills in English. Fluency in Portuguese is a big plus;
• Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problem;
• Excellent customer service approach. High availability. Willing to work during non-standard working hours in order to ensure high level of client’s satisfaction;
• To be a fast-learner, dynamic, highly motivated and stress-resistant team player.

Join our dynamic product company and experience a recruiting process like no other one that is both timesaving and highly efficient.

Here is what we offer:

• Comprehensive health insurance to ensure your well-being.
• Enjoy the peace of mind with 100% paid sick leaves.
• Fuel your professional growth with access to extra education opportunities.
• Recharge and relax with a generous 24 working days of paid vacation and additional days off.
• We've got your back if you’re ready to relocate and receive full support throughout the process.
• Be part of a vibrant international team united by a shared passion for excellence in product development.
• Enhance your language skills with language courses tailored to your needs.
• Unleash your inner adventurer with fantastic corporate events and team buildings.
• Experience optimal productivity and comfort with the best new hardware for your job.
• Rest assured with our welfare program, providing financial support in critical situations.
• Celebrate life’s milestones with gifts for significant events such as marriage, childbirth, and more.
• Join us today and unlock a world of opportunities in a company that truly values its employees.

Enjoy a recruiting experience that’s refreshingly fast, efficient, and designed with you in mind!

• Engaging a 30-minute call with a Recruiter
• In-depth 60-minute call with our Head of Client Success
• Empowering 30-minute call with our CCO and HR Business Partner

As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.

With offices in Latvia, Malta, Spain, and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.

Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!

Betbyterians is a passionate team dedicated to creating exceptional B2B betting products. United by trust, support, and fun, we aim to revolutionize online gaming, tackling challenges with agility, creativity, and teamwork.

Driven by innovation and strong business practices, our achievements speak for themselves. Experience it firsthand—join us and be part of something extraordinary. Welcome to Betby!

#priority high

#level middle/senior

#relocation yes

#category commercial